Is Firstsource Solutions a good company to work for as a Customer Service Agent (CSA)?

Customer Service Agent (CSA) professionals working at Firstsource Solutions have rated their employer with 4.9 out of 5 stars in 32 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service Agent (CSA) Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service Agent (CSA) interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service Agent (CSA) employees well?

Customer Service Agent (CSA) professionals rate their compensation and benefits at Firstsource Solutions with 4.6 out of 5 stars based on 32 anonymously submitted employee reviews. This is 19% better than the company average rating for salary and benefits. Find out more about Customer Service Agent (CSA) salaries at Firstsource Solutions.

How happy are Customer Service Agent (CSA) professionals working at Firstsource Solutions?

88% of Customer Service Agent (CSA) employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 14,685% in the past 12 months. Customer Service Agent (CSA) professionals have also rated Firstsource Solutions with a 4.5 rating for work-life-balance, 4.6 rating for diversity and inclusion, 4.7 rating for culture and values and 4.9 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (326) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (144) , Customer Service Associate (126) , Senior Associate (105) , Senior Analyst (72) , Senior CSA (72) , Associate (68) , Analyst (67) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 137 reviews)); "good work environment and supportive" ((in 120 reviews)); "work life balance is good" ((in 94 reviews)); "Can work from home if quality is good." ((in 92 reviews)); "Good work culture and learning" ((in 91 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 172 reviews)); "Unorganized and chaotic at times pay is low" ((in 149 reviews)); "Poor training and support system." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 50 reviews)); "No job security and communication with HR's will be very worst." ((in 37 reviews))

Firstsource Solutions Customer Service Agent (CSA) reviews

4.9

88% would recommend to a friend

(32 total reviews)

Ritesh Idnani

89% approve of CEO

88% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service Agent (CSA) employees have rated Firstsource Solutions with 4.9 out of 5 stars, based on 32 company reviews on Glassdoor. This indicates that most Customer Service Agent (CSA) professionals have an excellent working experience there. Firstsource Solutions is rated 27% above average by Customer Service Agent (CSA) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

32 reviews

5.0

Nov 6, 2014

As a CSA, nothing worth more than this!!

Csa

Recommend

CEO approval

Business Outlook

Pros

Good culture, awesome benefits, superb work life balance, good management people, HR relations, growth opportunities

Cons

Low compensation, I can think of any except that

1.0

Aug 3, 2014

Absolutely shocking, words cannot describe how awful this company is

Csa

Recommend

CEO approval

Business Outlook

Pros

The only good thing about working here is that I get a wage, other than that, there is nothing, only reason I'm still here is because I can't get another job

Cons

They don't treat you like a human being more like 'hours' They don't care if you can't get home if finish at 11pm Not allow any sick days, if you are ill then its tough, you have to deal with it. They will try and sack you over anything. Just a horrible place to work

3.0

Apr 9, 2014

mediocre wage for high demanding job.

Csa

Recommend

CEO approval

Business Outlook

Pros

the majority of people who work there are a brill laugh and friendly.

Cons

dont get paid enough for the job we do. minimal/unrealistic incentives. not enough praise or any rewards for a doing a good job, but once you do something wrong, you're reprimanded straight away... no effort to build morale on the floor whatsoever. wages sometimes aren't right, been docked hours from my wages so many times i've lost count, and then i've had to scrounge until the next pay day when the rest of it comes back in. also, you only get somewhere in that place if you know someone or if your a relation to them (or in a relationship with them.....) the work/life balance is shocking also, spend most of my time in there and im not even full time ! !

Viewing 19 - 21 of 32 Reviews

Jobs at Firstsource Solutions

Bilingual Collections Agent (Experience Needed)