Is Firstsource Solutions a good company to work for as a Customer Service Agent (CSA)?

Customer Service Agent (CSA) professionals working at Firstsource Solutions have rated their employer with 4.9 out of 5 stars in 32 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service Agent (CSA) Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service Agent (CSA) interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service Agent (CSA) employees well?

Customer Service Agent (CSA) professionals rate their compensation and benefits at Firstsource Solutions with 4.6 out of 5 stars based on 32 anonymously submitted employee reviews. This is 19% better than the company average rating for salary and benefits. Find out more about Customer Service Agent (CSA) salaries at Firstsource Solutions.

How happy are Customer Service Agent (CSA) professionals working at Firstsource Solutions?

88% of Customer Service Agent (CSA) employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 14,685% in the past 12 months. Customer Service Agent (CSA) professionals have also rated Firstsource Solutions with a 4.5 rating for work-life-balance, 4.6 rating for diversity and inclusion, 4.7 rating for culture and values and 4.9 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (326) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (144) , Customer Service Associate (126) , Senior Associate (99) , Senior CSA (72) , Senior Analyst (71) , Associate (68) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 137 reviews)); "good work environment and supportive" ((in 122 reviews)); "Flexible schedule, work from home" ((in 96 reviews)); "Good work culture and balancing work life" ((in 94 reviews)); "work life balance is good" ((in 88 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 173 reviews)); "Unorganized and chaotic at times pay is low" ((in 152 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 80 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 45 reviews)); "No job security and communication with HR's will be very worst." ((in 38 reviews))

Firstsource Solutions Customer Service Agent (CSA) reviews

4.9

88% would recommend to a friend

(32 total reviews)

Ritesh Idnani

89% approve of CEO

88% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (32 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service Agent (CSA) employees have rated Firstsource Solutions with 4.9 out of 5 stars, based on 32 company reviews on Glassdoor. This indicates that most Customer Service Agent (CSA) professionals have an excellent working experience there. Firstsource Solutions is rated 27% above average by Customer Service Agent (CSA) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

32 reviews

5.0

Mar 18, 2026

Glassdoor

Csa

Recommend

CEO approval

Business Outlook

Pros

1: As a fresher getting a lot to learn 2: Good support from the management, 3: Gaining experience

Cons

Nothing that i have faced yet, Everything is good

Firstsource Solutions Response

3mo

Thank you for your positive feedback. We’re glad to hear that as a fresher you are gaining valuable learning opportunities, receiving good support from management, and building meaningful experience. It’s especially encouraging to know that you have not faced any concerns and that your experience has been positive so far. We appreciate your kind words about the management team.

2.0

May 27, 2025

small people with big egos

Customer service agent (csa)

Recommend

CEO approval

Business Outlook

Pros

the workplace is full of nice people

Cons

everything else apart from colleagues

Firstsource Solutions Response

1y

Thank you for your honest feedback. We’re pleased to hear that you found your colleagues to be a positive part of your experience; we know how important a supportive team is in any workplace. We’re sorry to learn that other aspects of your time at Firstsource didn’t meet your expectations. We appreciate you taking the time to share your thoughts and wish you the very best for the future.

4.0

Apr 22, 2025

Okish

Customer service agent (csa)

Recommend

CEO approval

Business Outlook

Pros

Friendly environment supportive colleagues and overall good experience

Cons

No work life balance, pressure from TL and manager also food is disgusting at the canteen

Firstsource Solutions Response

1y

Thank you for your feedback. We're glad you had a positive experience with our work environment and team culture—it’s something we truly value. We understand that maintaining work-life balance can be challenging at times, especially during high-demand periods. The nature of our business requires us to meet certain operational goals, and we appreciate the efforts of all our team members in achieving them.

Viewing 1 - 3 of 32 Reviews

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