Is Firstsource Solutions a good company to work for as a Customer Service Agent (CSA)?

Customer Service Agent (CSA) professionals working at Firstsource Solutions have rated their employer with 4.9 out of 5 stars in 32 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service Agent (CSA) Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service Agent (CSA) interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service Agent (CSA) employees well?

Customer Service Agent (CSA) professionals rate their compensation and benefits at Firstsource Solutions with 4.6 out of 5 stars based on 32 anonymously submitted employee reviews. This is 19% better than the company average rating for salary and benefits. Find out more about Customer Service Agent (CSA) salaries at Firstsource Solutions.

How happy are Customer Service Agent (CSA) professionals working at Firstsource Solutions?

88% of Customer Service Agent (CSA) employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 14,685% in the past 12 months. Customer Service Agent (CSA) professionals have also rated Firstsource Solutions with a 4.5 rating for work-life-balance, 4.6 rating for diversity and inclusion, 4.7 rating for culture and values and 4.9 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (326) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (144) , Customer Service Associate (126) , Senior Associate (105) , Senior Analyst (72) , Senior CSA (72) , Associate (68) , Analyst (67) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 138 reviews)); "good work environment and supportive" ((in 115 reviews)); "Good work culture and balancing work life" ((in 96 reviews)); "work life balance is good" ((in 94 reviews)); "Can work from home if quality is good." ((in 87 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 178 reviews)); "Unorganized and chaotic at times pay is low" ((in 145 reviews)); "Poor training and support system." ((in 83 reviews)); "Bad managers and sme and TL" ((in 79 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 41 reviews))

Firstsource Solutions Customer Service Agent (CSA) reviews

4.9

88% would recommend to a friend

(32 total reviews)

Ritesh Idnani

89% approve of CEO

88% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service Agent (CSA) employees have rated Firstsource Solutions with 4.9 out of 5 stars, based on 32 company reviews on Glassdoor. This indicates that most Customer Service Agent (CSA) professionals have an excellent working experience there. Firstsource Solutions is rated 27% above average by Customer Service Agent (CSA) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

32 reviews

4.0

Jun 22, 2017

its a good organization. i got a good experience.

Csa

Recommend

CEO approval

Business Outlook

Pros

Nice environment of working and friendly employees and staff.

Cons

I think there is no downside .

3.0

Mar 15, 2017

I have been working for the last 15 months, became an employee because of ISGN acquisition

Csa

Recommend

CEO approval

Business Outlook

Pros

Good for beginners and Sr people who does not expect much than their salary. Decent cafeteria and food at affordable price. Some process are good while some are managed poorly.

Cons

Cant expect anything other than work, no benefits apart from sal. Very stingy management that does not allocate any funds for recreational activities like team lunch, outing and not even an annual party unless sponsored by client.Must pay for transport also.

5.0

Sep 28, 2016

Firstsource

Csa

Recommend

CEO approval

Business Outlook

Pros

I have worked for the company for a few years now and have really enjoyed my time working here. There are lots of opportunities to grow within the company and lots of incentive schemes.

Cons

Some team members have a negative attitude and this is unhelpful when doing a long shift. However, this is often the case in most working environments.

Firstsource Solutions Response

9y

We are delighted to hear you are enjoying your time working for the company and would like to thank you for your ongoing efforts. We aim to offer our employees a wealth of development opportunities and we strive to create an environment that allows you to do your best work. Thanks for taking the time to write this great review.

Viewing 13 - 15 of 32 Reviews

Jobs at Firstsource Solutions

Collections Representative

Bilingual Collections Agent (Experience Needed)