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      Firstsource Solutions

      Engaged Employer

      Firstsource Solutions Customer Service Agent (CSA) reviews

      4.9

      88% would recommend to a friend

      (32 total reviews)
      avatar

      Ritesh Idnani

      89% approve of CEO

      88% positive business outlook

      Ratings by demographic groups

      Customer Service Agent (CSA) employees have rated Firstsource Solutions with 4.9 out of 5 stars, based on 32 company reviews on Glassdoor. This indicates that most Customer Service Agent (CSA) professionals have an excellent working experience there. Firstsource Solutions is rated 27% above average by Customer Service Agent (CSA) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

      Reviews by job title

      32 reviews
      2.0
      May 21, 2018

      C.S.A.

      Csa
      Recommend
      CEO approval
      Business Outlook

      Pros

      Friendly work environment and scope to earn incentives

      Cons

      Lines HR's are not even aware what information they are supposed to give when a person has put down his paper's with regards to the incentives that we are entitled for that current month. So according to the HR policies if you put down your papers you will not get the incentive that you are entitled for in that current month in my case I was entitled for 40k which dey did not give me when my F&F came

      1.0
      May 1, 2018

      Terrible Company and Management

      Csa
      Recommend
      CEO approval
      Business Outlook

      Pros

      Free Healthcare (which was exclusively for managers for years to start with)

      Cons

      Management, staff training is non existing, long hours, under appreciated for what you do, forced into sales when its not part of your job.

      3.0
      Sep 30, 2017

      good work culture. bad salary package.

      Csa
      Recommend
      CEO approval
      Business Outlook

      Pros

      good work environment. coffee machine microwave this and that

      Cons

      bad salary package. I was getting in hand approximately 11.5k after cab deduction. which is way less when you are migrated to a city and has to cover your food and accommodation charges.

      Viewing 10 - 12 of 32 Reviews
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      Firstsource Solutions reviewsFirstsource Solutions Customer Service Agent (CSA) reviews

      Glassdoor has 4,335 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.