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      Firstsource Solutions

      Engaged Employer

      Firstsource Solutions Customer Service (CSR) reviews

      3.3

      58% would recommend to a friend

      (380 total reviews)
      avatar

      Ritesh Idnani

      70% approve of CEO

      61% positive business outlook

      Ratings by category

      3.7

      Diversity & inclusion

      3.4

      Culture & values

      3.3

      Work/Life balance

      3.2

      Compensation and benefits

      3.2

      Career opportunities

      3.1

      Senior management

      Customer Service (CSR) employees have rated Firstsource Solutions with 3.3 out of 5 stars, based on 380 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      380 reviews
      1.0
      Nov 1, 2022

      Terrible

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      None at all, just terrible

      Cons

      Everything about the place. Terrible

      avatar
      Firstsource Solutions Response
      3y
      Thank you for writing in. We’re sorry to hear you didn’t enjoy your time working with us. Your experience is not at all what we strive to achieve. We have a strong people culture and work hard to provide an environment where everyone feels valued and part of the Firstsource family. We hope you took the opportunity to raise your concerns with your HR team or Business leaders. We wish you all the best in your future career.
      1.0
      Oct 21, 2022

      Pathetic Pay

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home is okay

      Cons

      Minimum wage for the Giffgaff campaign. Firstsource and Giffgaff are happy to collect awards, but fail to properly reward the labour of the people who got them those rewards. Discussions of pay rises are always shut down, bonuses are hard to get, they don't care about their workers and refuse to engage with them to help them stay alive in the cost of living crisis

      4.0
      Oct 19, 2022

      Sky SUV

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Amazing incentives, good colleagues,friendly environment

      Cons

      Work life balance, split offs, limited breaks

      Viewing 208 - 210 of 380 Reviews
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      Firstsource Solutions reviewsFirstsource Solutions Customer Service (CSR) reviews

      Glassdoor has 4,369 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.