Is Firstsource Solutions a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Firstsource Solutions have rated their employer with 3.3 out of 5 stars in 380 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service (CSR) Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Firstsource Solutions with 3.2 out of 5 stars based on 380 anonymously submitted employee reviews. This is 17.1% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Firstsource Solutions.

How happy are Customer Service (CSR) professionals working at Firstsource Solutions?

58% of Customer Service (CSR) employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 13% in the past 12 months. Customer Service (CSR) professionals have also rated Firstsource Solutions with a 3.3 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.4 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (78) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 142 reviews)); "good work environment and supportive" ((in 117 reviews)); "Good work culture and learning" ((in 100 reviews)); "Work from home , good" ((in 95 reviews)); "work life balance is good" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary and night shift" ((in 184 reviews)); "Unorganized and chaotic at times pay is low" ((in 153 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews)); "communication is poor" ((in 22 reviews))

Firstsource Solutions Customer Service (CSR) reviews

3.3

58% would recommend to a friend

(380 total reviews)

Ritesh Idnani

70% approve of CEO

61% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (380 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated Firstsource Solutions with 3.3 out of 5 stars, based on 380 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

380 reviews

5.0

Nov 8, 2022

Good Company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good people Good growth Good food Good ambience

Cons

Less pay which is the only con

1.0

Nov 5, 2022

Bad company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

People are nice to work with

Cons

This company is not a professional company to work for and also they lie alot about the wages you are meant to be on and on the plus side they do not give out contracts to people you have to fight with them even though you open your mouth and speak the truth you get penalised they take you to office and threaten you of disciplinary action. Also you will not get paid when you take toilet break plus there is no canteen Think before you apply you will suffer.

Firstsource Solutions Response

3y

Thank you for your review. We do offer a highly competitive pay rate and are sorry to hear that you experienced issues with your pay. Colleagues who disagree with the number of hours should raise to their manager, who can raise an adjustment if there was an error Any errors are then corrected immediately, however they may not be processed for payment until the next available run. We apologise if you experienced any issues in this regard during your time with us. Breaks are unpaid on most of our contracts so if you go over your daily entitlement, you would not normally be paid for the excess.

1.0

Nov 4, 2022

Horrible job

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Nothing it’s horrible do not recommend

Cons

Terrible job No employee recognition They treat you like crap and don’t care will overwork and underpay you Will constantly move you to different teams with new managers every couple of months out of 1 year I’ve already had 3 managers They don’t ask they just assume you’ll do They only care about the client Overseas company for the states

Viewing 205 - 207 of 380 Reviews

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