Is Firstsource Solutions a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Firstsource Solutions have rated their employer with 3.3 out of 5 stars in 380 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service (CSR) Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Firstsource Solutions with 3.2 out of 5 stars based on 380 anonymously submitted employee reviews. This is 17.1% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Firstsource Solutions.

How happy are Customer Service (CSR) professionals working at Firstsource Solutions?

58% of Customer Service (CSR) employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 13% in the past 12 months. Customer Service (CSR) professionals have also rated Firstsource Solutions with a 3.3 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.4 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (78) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 142 reviews)); "good work environment and supportive" ((in 117 reviews)); "Good work culture and learning" ((in 100 reviews)); "Work from home , good" ((in 95 reviews)); "work life balance is good" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary and night shift" ((in 184 reviews)); "Unorganized and chaotic at times pay is low" ((in 153 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews)); "communication is poor" ((in 22 reviews))

Firstsource Solutions Customer Service (CSR) reviews

3.3

58% would recommend to a friend

(380 total reviews)

Ritesh Idnani

70% approve of CEO

61% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated Firstsource Solutions with 3.3 out of 5 stars, based on 380 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

380 reviews

5.0

Dec 4, 2022

Good

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

People centric and treat employees fairly.

Cons

Not really can say cons

Firstsource Solutions Response

3y

Thank you for taking the time to leave a review. We’re very pleased to hear that you are happy and enjoying your time with us, in particular, our people-focused culture, which is very encouraging to hear.

4.0

Dec 3, 2022

It was ok

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Schedule Flexibility, Benefits, work life balance, shorter hours or closed on Holidays

Cons

Low Wages Not much career advancement

Firstsource Solutions Response

3y

Thank you for taking the time to leave a review, and we’re happy to hear you enjoy our schedule flexibility and generous benefits. Our salaries are very competitive for the sector and are reviewed annually. We offer several pay models. Should you wish to progress within Firstsource, we offer multiple development pathways, including JetSet, AIM, and RISE. We offer funded degrees with Ulster and Derby Universities, which you are welcome to apply for.

5.0

Nov 21, 2022

Good place for temporary job

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good place to work in kochi

Cons

Less time for break and rest

Firstsource Solutions Response

3y

Thank you for your review. Glad to know that you recommend us as an employer and found our company a great place to work. We take pride in having the majority of our tenured employees who started as freshers enjoying a long and fulfilling career with us. Our employees' work and break timings are aligned to suit the team’s or client’s requirements – we plan and communicate these to employees well in advance. We hope you had a chance to discuss your concerns with your HR SPOC or your Business leader during your stint with us. We wish you well in your future endeavours.

Viewing 202 - 204 of 380 Reviews

Jobs at Firstsource Solutions

Bilingual call center representative - Collections (2 Days Off)

Bilingual Collections Agent (Experience Needed)

Collections call center representative (2 Days Off)

Collections Representative

View all Customer Service (CSR) Jobs