Is Firstsource Solutions a good company to work for as a Sr. CSA?

Sr. CSA professionals working at Firstsource Solutions have rated their employer with 4.5 out of 5 stars in 277 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Sr. CSA Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Sr. CSA interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Sr. CSA employees well?

Sr. CSA professionals rate their compensation and benefits at Firstsource Solutions with 4.1 out of 5 stars based on 277 anonymously submitted employee reviews. This is 7.6% better than the company average rating for salary and benefits. Find out more about Sr. CSA salaries at Firstsource Solutions.

How happy are Sr. CSA professionals working at Firstsource Solutions?

90% of Sr. CSA employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 6% in the past 12 months. Sr. CSA professionals have also rated Firstsource Solutions with a 4.0 rating for work-life-balance, 4.4 rating for diversity and inclusion, 4.3 rating for culture and values and 4.3 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (78) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 142 reviews)); "good work environment and supportive" ((in 117 reviews)); "Good work culture and learning" ((in 100 reviews)); "Work from home , good" ((in 95 reviews)); "work life balance is good" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary and night shift" ((in 184 reviews)); "Unorganized and chaotic at times pay is low" ((in 153 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews)); "communication is poor" ((in 22 reviews))

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Firstsource Solutions

Firstsource Solutions Sr. CSA reviews

4.5

90% would recommend to a friend

(277 total reviews)

Ritesh Idnani

93% approve of CEO

90% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.3

Culture & values

4.3

Career opportunities

4.2

Senior management

4.1

Compensation and benefits

4.0

Work/Life balance

Sr. CSA employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 277 company reviews on Glassdoor. This indicates that most Sr. CSA professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Sr. CSA professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

277 reviews

4.0

Apr 25, 2021

Good company for fresher

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Good working environment Fun environment Nice people

Cons

Less growth Cafeteria very small Work pressure.

Firstsource Solutions Response

Thanks for sharing your experience and we're happy to hear that you appreciate the culture at Firstsource. Providing a positive work culture to our employees is one of our key focus areas and we are always striving to make it better. Firstsource believes in cultivating a culture of growth; 70% of our leaders are homegrown as we do have a very detailed process of outlining career paths for our employees. Change is constant in our business, and our teams function in a very agile manner to serve the dynamic needs of the customer and our employees. Having said that, we understand the importance of maintaining a healthy work-life balance and consciously promote the same among all Firstsourcers. We are taking your feedback and will address the areas we missed in delivering a great experience to you.

5.0

Apr 18, 2021

.

Customer service associate (csa)

Recommend

CEO approval

Business Outlook

Pros

Good company for beginners. Good for health industry. I am the first batch in firstsource in health industry especially in Bangalore branch

Cons

Nothing is there to specify. Happy to wrk with firstsource.

Firstsource Solutions Response

Thank you for taking the time to provide feedback. We are happy to hear that you recommend us as an employer and that you are enjoying your experience here. Wishing you a fulfilling career with Firstsource.

3.0

Apr 14, 2021

Best for fresher but management is average

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

You can learn new there

Cons

You face System chrunches otherwise no issue

Firstsource Solutions Response

Thanks for your review and to recommend us as an employer. Great to know that you are enjoying the learning at Firstsource, we believe that continuous learning and development enables our teams to deliver better and accomplish more. We are constantly striving to improve our technology infrastructure and we encourage you to connect with your EE SPOC or your Manager so that your concerns can be addressed quickly. Wishing you a fulfilling career with Firstsource.

Viewing 208 - 210 of 277 Reviews

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Firstsource Solutions

Firstsource Solutions Sr. CSA reviews

Ratings by category

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Reviews by job title

Good company for fresher

.

Best for fresher but management is average

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