Is Firstsource Solutions a good company to work for as a Sr. CSA?

Sr. CSA professionals working at Firstsource Solutions have rated their employer with 4.5 out of 5 stars in 277 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Sr. CSA Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Sr. CSA interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Sr. CSA employees well?

Sr. CSA professionals rate their compensation and benefits at Firstsource Solutions with 4.1 out of 5 stars based on 277 anonymously submitted employee reviews. This is 7.6% better than the company average rating for salary and benefits. Find out more about Sr. CSA salaries at Firstsource Solutions.

How happy are Sr. CSA professionals working at Firstsource Solutions?

90% of Sr. CSA employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 6% in the past 12 months. Sr. CSA professionals have also rated Firstsource Solutions with a 4.0 rating for work-life-balance, 4.4 rating for diversity and inclusion, 4.3 rating for culture and values and 4.3 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (78) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 142 reviews)); "good work environment and supportive" ((in 117 reviews)); "Good work culture and learning" ((in 100 reviews)); "Work from home , good" ((in 95 reviews)); "work life balance is good" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary and night shift" ((in 184 reviews)); "Unorganized and chaotic at times pay is low" ((in 153 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews)); "communication is poor" ((in 22 reviews))

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Firstsource Solutions

Firstsource Solutions Sr. CSA reviews

4.5

90% would recommend to a friend

(277 total reviews)

Ritesh Idnani

93% approve of CEO

90% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.3

Culture & values

4.3

Career opportunities

4.2

Senior management

4.1

Compensation and benefits

4.0

Work/Life balance

Sr. CSA employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 277 company reviews on Glassdoor. This indicates that most Sr. CSA professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Sr. CSA professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

277 reviews

5.0

Apr 13, 2021

Great

Senior csa

Recommend

CEO approval

Business Outlook

Pros

Clear communication between higher management and employee

Cons

There are no work related cons currently

Firstsource Solutions Response

Many thanks for your review and it is encouraging that you recommend us as an employer. We're delighted to know about your positive working experience at Firstsource. Our leaders practice an open-door policy to ensure all information is shared and feedback is heard across the organisation. We strongly believe that when you feel your best, you do your best and are committed to providing a positive work culture to our employees. Wishing you a fulfilling career with Firstsource.

5.0

Apr 12, 2021

Hi

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Not much all good.. too much money to make incase a good talker.

Cons

Not much either... all went well from thr beginning to the end..

Firstsource Solutions Response

Thank you for sharing your positive experience and it's great to know how contented and trusted you felt at work. Providing an enriching employee experience to Firstsourcers is extremely important to us as we continually work towards enhancing it. Wishing you the best in your future endeavours.

3.0

Mar 23, 2021

Good

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Easy work flow, weekends are off.

Cons

Morning shift only no flexibility

Viewing 211 - 213 of 277 Reviews

Jobs at Firstsource Solutions

Collections Representative

Bilingual call center representative - Collections (2 Days Off)

Collections call center representative (2 Days Off)

Bilingual Collections Agent (Experience Needed)

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