Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (326) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (72) , Senior Analyst (69) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 138 reviews)); "Good work environment and Colleagues" ((in 118 reviews)); "Can work from home if quality is good." ((in 94 reviews)); "Good work culture and learning" ((in 91 reviews)); "Honestly all depends on you team and manager if these two are good than all okay for me I got both of them good" ((in 89 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 162 reviews)); "Unorganized and chaotic at times pay is low" ((in 151 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 83 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 45 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Ciudad de México , Cuautitlán

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Firstsource Solutions

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,200 total reviews)

Ritesh Idnani

90% approve of CEO

83% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Senior management

4.0

Career opportunities

3.9

Work/Life balance

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,200 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

1.0

Sep 26, 2022

Poor

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

Some shifts can be flexible

Cons

Poor Pay Poor management Was shifted campaign with no choice / notifications

1.0

Sep 1, 2022

don't talk to them or take the bait

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

none I cannot think of one. Wages are not competitive. Benefits are not exceptional

Cons

Management knew nothing of OH, FL or SC medicaid. if you did not the "script" exactly you got bad reviews. The workers they hire are unprofessional, do not show up for work & talk about their life all the time. That's ok if you have children, dogs or other noises like yelling. No problem. No salary hikes, What you are paid when you're hired is that. Remember if they offer a $1000 for sticking it to 6 mo & 1 year tells you it's a high turnover.

Firstsource Solutions Response

Thank you for sharing your concerns, and we are sorry to hear your experience with us is not a positive one. Our operational leadership team is well-versed and has a comprehensive knowledge of Federal and State financial assistance programs. Firstsource provides a competitive compensation and benefits package that is continually being reviewed based on market trends. Our comprehensive pay and benefits package offers a number of incentives and rewards in addition to the base salary.

1.0

Aug 29, 2022

Worst company to work

Account manager

Recommend

CEO approval

Business Outlook

Pros

There is no good things to written about this company

Cons

No job security Some weird company policy Worst management Internal politics

Viewing 208 - 210 of 4,200 Reviews

Jobs at Firstsource Solutions

Cold Calling Sales Agent (Bilingual, Collections)

Collections Representative

Bilingual call center representative (2 Days Off)

Customer Care/Collections Representative

Bilingual Collections Agent (Experience Needed)

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Firstsource Solutions

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Poor

don't talk to them or take the bait

Worst company to work

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