Is Firstsource Solutions a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Firstsource Solutions have rated their employer with 3.3 out of 5 stars in 380 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service (CSR) Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Firstsource Solutions with 3.2 out of 5 stars based on 380 anonymously submitted employee reviews. This is 17.1% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Firstsource Solutions.

How happy are Customer Service (CSR) professionals working at Firstsource Solutions?

58% of Customer Service (CSR) employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 13% in the past 12 months. Customer Service (CSR) professionals have also rated Firstsource Solutions with a 3.3 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.4 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (78) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 142 reviews)); "good work environment and supportive" ((in 117 reviews)); "Good work culture and learning" ((in 100 reviews)); "Work from home , good" ((in 95 reviews)); "work life balance is good" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary and night shift" ((in 184 reviews)); "Unorganized and chaotic at times pay is low" ((in 153 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews)); "communication is poor" ((in 22 reviews))

Firstsource Solutions Customer Service (CSR) reviews

3.3

58% would recommend to a friend

(380 total reviews)

Ritesh Idnani

70% approve of CEO

61% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated Firstsource Solutions with 3.3 out of 5 stars, based on 380 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

380 reviews

1.0

Sep 15, 2022

Good

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Good environment, good facilities and good manager

Cons

Work pressure, no flexible weekoff

5.0

Sep 4, 2022

Super cool

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Concerned about employee and cool

Cons

Nothing bad or unsatisfactory about my previous company

Firstsource Solutions Response

3y

Many thanks for your review. We are delighted to hear how contented and trusted you felt at work. Providing an enabling work environment to Firstsourcers is extremely important to us as we continually work towards enhancing it. All the best for your future endeavours.

1.0

Sep 1, 2022

don't talk to them or take the bait

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

none I cannot think of one. Wages are not competitive. Benefits are not exceptional

Cons

Management knew nothing of OH, FL or SC medicaid. if you did not the "script" exactly you got bad reviews. The workers they hire are unprofessional, do not show up for work & talk about their life all the time. That's ok if you have children, dogs or other noises like yelling. No problem. No salary hikes, What you are paid when you're hired is that. Remember if they offer a $1000 for sticking it to 6 mo & 1 year tells you it's a high turnover.

Firstsource Solutions Response

3y

Thank you for sharing your concerns, and we are sorry to hear your experience with us is not a positive one. Our operational leadership team is well-versed and has a comprehensive knowledge of Federal and State financial assistance programs. Firstsource provides a competitive compensation and benefits package that is continually being reviewed based on market trends. Our comprehensive pay and benefits package offers a number of incentives and rewards in addition to the base salary.

Viewing 214 - 216 of 380 Reviews

Jobs at Firstsource Solutions

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Bilingual call center representative - Collections (2 Days Off)

Collections Representative