Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (326) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (72) , Senior Analyst (69) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 138 reviews)); "Good work environment and Colleagues" ((in 118 reviews)); "Can work from home if quality is good." ((in 94 reviews)); "Good work culture and learning" ((in 91 reviews)); "Honestly all depends on you team and manager if these two are good than all okay for me I got both of them good" ((in 89 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 162 reviews)); "Unorganized and chaotic at times pay is low" ((in 151 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 83 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 45 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Ciudad de México , Cuautitlán

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Firstsource Solutions

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,200 total reviews)

Ritesh Idnani

90% approve of CEO

83% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Senior management

4.0

Career opportunities

3.9

Work/Life balance

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,200 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

1.0

Apr 4, 2022

Customer Service Review

Member service representative

Recommend

CEO approval

Business Outlook

Pros

Overtime was offered and there is benefits when you start.

Cons

They are working for as a third party so therefore you don't know which company rules and policies to follow.

Firstsource Solutions Response

Thank you for your comments. As a business process outsourcing company we work with a number of clients to provide customer contact centre support. At recruitment stage, you will have been advised which client account you would be aligned to, and through your induction you will have been onboarded as a Firstsource employee, and trained on the processes of the relevant client. I’m glad you enjoyed the perks and benefits we provide. Alongside your base salary we offer a pension, healthcare cash back plan, employee assistance scheme, and access to may perks and discounts; we also offer incentive schemes too. I hope you took advantage of these whilst you were with us and wish you all the very best for the future.

2.0

Mar 24, 2022

Use as stepping stone not long term career

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Lots of good people and high profile clients

Cons

Poor pay, little progression. Very little to no time off the phones to invest in development. Lots of Seeing to be doing but very little actually done to improve things. Lots of leavers

Firstsource Solutions Response

Thank you for your review. Here at Firstsource, we work hard to provide an enriching environment where our people can develop and grow in their careers. Our compensation and benefits package provides a number of additional benefits on top of basic salary including a company pension, health cashback plan, and a whole host of generous perks and discounts. Our onsite Engagement Teams provide access to other activities to support the health and wellbeing of our people - we’re sorry this didn’t meet your individual needs. We wish you all the best for your future career.

3.0

Feb 11, 2022

Developing

Mailroom associate

Recommend

CEO approval

Business Outlook

Pros

The manager at this time was really nice and accommodating. Works with you. Chances for advancement. You get paid for 40 hours regardless if you do less.

Cons

Pay is low, clean desk policy, trainer isn't a good fit for her position, very unprofessional with little to no skills, and bipolar, at best

Viewing 220 - 222 of 4,200 Reviews

Jobs at Firstsource Solutions

Cold Calling Sales Agent (Bilingual, Collections)

Collections Representative

Customer Care/Collections Representative

Bilingual Collections Agent (Experience Needed)

Collections call center representative (2 Days Off)

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Customer Service Review

Use as stepping stone not long term career

Developing

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