Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (326) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (72) , Senior Analyst (69) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 138 reviews)); "Good work environment and Colleagues" ((in 118 reviews)); "Can work from home if quality is good." ((in 94 reviews)); "Good work culture and learning" ((in 91 reviews)); "Honestly all depends on you team and manager if these two are good than all okay for me I got both of them good" ((in 89 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 162 reviews)); "Unorganized and chaotic at times pay is low" ((in 151 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 83 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 45 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Ciudad de México , Cuautitlán

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Firstsource Solutions

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,200 total reviews)

Ritesh Idnani

90% approve of CEO

83% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Senior management

4.0

Career opportunities

3.9

Work/Life balance

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,200 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

1.0

May 9, 2022

Nothing to say all bad

Sales executive

Recommend

CEO approval

Business Outlook

Pros

None to say at all

Cons

All cons never work there

Firstsource Solutions Response

Thank you for taking the time to leave a review. We're keen to understand more about what you are experiencing and would like to invite you to connect with your local HR Team who will provide support and guidance to hopefully resolve the issues for you. We have a strong people culture and pride ourselves on offering a fulfilling and supportive environment. Please take the opportunity to reach out so that we can start to turn things around for you.

1.0

Apr 16, 2022

AVOID

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

Overtime pay, that's about it. But I'd rather work somewhere that only pays time and a half for overtime with not even half the stress from that place

Cons

Literally everything else. Including a stressful, pressuring boss, too much focus ON KPIs, recieving calls outside of work -rubbish work/life balance

Firstsource Solutions Response

Thank you for your review. We're sorry to hear that you felt your time with us was stressful. As a people-focused business, that cares about our people, we provide a range of support options from our EAP programme, HR connect sessions, and Team Leader support. I do hope you took advantage of these whilst you were with us and wish you all the very best in your future career.

1.0

Apr 14, 2022

Discrimination

Customer service (csr)

Recommend

CEO approval

Business Outlook

Pros

None. They are horrible. They don’t care about others health at all.

Cons

Horrible place to work I have never in my life been discriminated against. I can not even report this issue to anyone in higher authority because it’s not one contact information

Firstsource Solutions Response

Thank you for taking the time to write a review – your comments are really rather concerning. We pride ourselves on having strong policies in relation to diversity, equality, and inclusion and it concerns me that you say you feel discriminated against. We provide support through our Team Leaders, HR Partners, and our EAP programme – We hope you have taken the opportunity to reach out to at least one of these. However, We would also like to invite you to contact your local HR Manager who will listen in the strictest confidence, investigate your points and take any necessary action. We do hope you get in touch.

Viewing 217 - 219 of 4,200 Reviews

Jobs at Firstsource Solutions

Cold Calling Sales Agent (Bilingual, Collections)

Collections Representative

Customer Care/Collections Representative

Bilingual Collections Agent (Experience Needed)

Collections call center representative (2 Days Off)

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Firstsource Solutions

Firstsource Solutions reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Nothing to say all bad

AVOID

Discrimination

Jobs at Firstsource Solutions

Firstsource Solutions reviews FAQs

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