Is Firstsource Solutions a good company to work for as a Sr. CSA?

Sr. CSA professionals working at Firstsource Solutions have rated their employer with 4.5 out of 5 stars in 276 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Sr. CSA Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Sr. CSA interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Sr. CSA employees well?

Sr. CSA professionals rate their compensation and benefits at Firstsource Solutions with 4.1 out of 5 stars based on 276 anonymously submitted employee reviews. This is 7.6% better than the company average rating for salary and benefits. Find out more about Sr. CSA salaries at Firstsource Solutions.

How happy are Sr. CSA professionals working at Firstsource Solutions?

90% of Sr. CSA employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 6% in the past 12 months. Sr. CSA professionals have also rated Firstsource Solutions with a 4.0 rating for work-life-balance, 4.4 rating for diversity and inclusion, 4.3 rating for culture and values and 4.3 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (107) , Senior CSA (77) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 139 reviews)); "Good work environment and Colleagues" ((in 119 reviews)); "Good work culture and balancing work life" ((in 101 reviews)); "work life balance is good" ((in 92 reviews)); "Can work from home if quality is good." ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 178 reviews)); "Unorganized and chaotic at times pay is low" ((in 154 reviews)); "Bad managers and sme and TL" ((in 78 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 37 reviews))

Firstsource Solutions Sr. CSA reviews

4.5

90% would recommend to a friend

(276 total reviews)

Ritesh Idnani

93% approve of CEO

90% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Sr. CSA employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 276 company reviews on Glassdoor. This indicates that most Sr. CSA professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Sr. CSA professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

276 reviews

5.0

Nov 9, 2019

..

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Good company to start as a fresher

Cons

Slow growth opportunity and less basic salary

Firstsource Solutions Response

6y

We appreciate your honest feedback. It's encouraging to know you recommend us as an employer. As an organization, we believe in growing people from within the organization. 60 – 70% of our employees at different levels are home grown. We are sorry that you felt otherwise. We will look into this.

4.0

Sep 23, 2019

CSA

Senior csa

Recommend

CEO approval

Business Outlook

Pros

Good team, managers supportive

Cons

Depends on team some have work pressure others don't.

Firstsource Solutions Response

6y

We really appreciate you sharing your honest feedback. Listening to our employees and empowering them to share ideas and improvements is something that is very important to us. We are glad to know that you will be interested to join our company again.

4.0

Sep 17, 2019

Good

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Awesome place to work with co employees and environment

Cons

Few team leads are not good and work pressure is too much

Firstsource Solutions Response

6y

Thanks for writing in. It is encouraging to know you recommend us as an employer. It is unfortunate that you felt few team leads are not good and the work pressure is too much. Do let us know if you further wish to discuss this and we can share feedback with relevant teams to action this.

Viewing 238 - 240 of 276 Reviews

Jobs at Firstsource Solutions

Bilingual call center representative (2 Days Off)

Bilingual Collections Agent (Experience Needed)

Bilingual call center representative - Collections (2 Days Off)

Collections call center representative (2 Days Off)

Collections Representative