Is Firstsource Solutions a good company to work for as a Sr. CSA?

Sr. CSA professionals working at Firstsource Solutions have rated their employer with 4.5 out of 5 stars in 276 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Sr. CSA Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Sr. CSA interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Sr. CSA employees well?

Sr. CSA professionals rate their compensation and benefits at Firstsource Solutions with 4.1 out of 5 stars based on 276 anonymously submitted employee reviews. This is 7.6% better than the company average rating for salary and benefits. Find out more about Sr. CSA salaries at Firstsource Solutions.

How happy are Sr. CSA professionals working at Firstsource Solutions?

90% of Sr. CSA employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 6% in the past 12 months. Sr. CSA professionals have also rated Firstsource Solutions with a 4.0 rating for work-life-balance, 4.4 rating for diversity and inclusion, 4.3 rating for culture and values and 4.3 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (77) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 139 reviews)); "Good work environment and Colleagues" ((in 119 reviews)); "Good work culture and balancing work life" ((in 101 reviews)); "work life balance is good" ((in 92 reviews)); "Can work from home if quality is good." ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 178 reviews)); "Unorganized and chaotic at times pay is low" ((in 154 reviews)); "Bad managers and sme and TL" ((in 78 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 37 reviews))

Firstsource Solutions Sr. CSA reviews

4.5

90% would recommend to a friend

(276 total reviews)

Ritesh Idnani

93% approve of CEO

90% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Sr. CSA employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 276 company reviews on Glassdoor. This indicates that most Sr. CSA professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Sr. CSA professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

276 reviews

4.0

Jul 27, 2020

Dilligent

Senior csa

Recommend

CEO approval

Business Outlook

Pros

Great environment and lovely growth opportunities

Cons

It all stops at a point, where you aren't paid enough for the work you do

Firstsource Solutions Response

5y

Thank you for your feedback and we are glad to know that you recommend us as an employer. People centricity is one of our core values that is inclusive of providing good work environment and fair growth opportunities. We appreciate that your positive feedback is reflective of the same. Human Resources team conducts periodic external benchmarking study to ensure that our compensation levels are on par with industry standards. However, we take your feedback sincerely and will do our best to improve.

2.0

May 17, 2020

Absolutely soul destroying

Csa

Recommend

CEO approval

Business Outlook

Pros

Double time paid for overtime

Cons

Horrible customers who speak to you like dirt, no support from managers, very clicky staff, horrible unapproachable ops manager

Firstsource Solutions Response

6y

Thanks for writing in! We are sorry to hear that you had some negative experiences while working with us. People centricity is one of our key values and that's inclusive of providing a helpful and supportive work environment for all our employees and rewarding their performance. We encourage our employees to give us feedback in all stages of their employment with us either through HR team or our Employee Surveys, so that we can continue to improve our employee experience.

1.0

Jan 7, 2020

Worst experience

Csa

Recommend

CEO approval

Business Outlook

Pros

I worked more then 6 months in this worst company, I never ever suggest to join this company it's worst company I have ever seen in my life. All senior employee in the particular process are buckets to the TLs more politics they don't no how to manage the teams , I don't no why senior people are begging to stay there for less salary, if you want to survive there you hve to keep buckets to the TLs and they don't hve any standard in there environment.. All are buckets they will you treat you like slaves

Cons

More politics TLs are dominating Less salary More bucket people All are fake

Viewing 235 - 237 of 276 Reviews

Jobs at Firstsource Solutions

Bilingual call center representative (2 Days Off)

Bilingual Collections Agent (Experience Needed)

Bilingual call center representative - Collections (2 Days Off)

Collections call center representative (2 Days Off)

Collections Representative