Is Firstsource Solutions a good company to work for as a Sr. CSA?

Sr. CSA professionals working at Firstsource Solutions have rated their employer with 4.5 out of 5 stars in 276 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Sr. CSA Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Sr. CSA interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Sr. CSA employees well?

Sr. CSA professionals rate their compensation and benefits at Firstsource Solutions with 4.1 out of 5 stars based on 276 anonymously submitted employee reviews. This is 7.6% better than the company average rating for salary and benefits. Find out more about Sr. CSA salaries at Firstsource Solutions.

How happy are Sr. CSA professionals working at Firstsource Solutions?

90% of Sr. CSA employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 6% in the past 12 months. Sr. CSA professionals have also rated Firstsource Solutions with a 4.0 rating for work-life-balance, 4.4 rating for diversity and inclusion, 4.3 rating for culture and values and 4.3 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (107) , Senior CSA (77) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 134 reviews)); "good work environment and supportive" ((in 121 reviews)); "Good work culture and balancing work life" ((in 101 reviews)); "work life balance is good" ((in 95 reviews)); "Work from home , good" ((in 95 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 179 reviews)); "Unorganized and chaotic at times pay is low" ((in 153 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 52 reviews)); "No job security and communication with HR's will be very worst." ((in 36 reviews)); "communication is poor" ((in 19 reviews))

Firstsource Solutions Sr. CSA reviews

4.5

90% would recommend to a friend

(276 total reviews)

Ritesh Idnani

93% approve of CEO

90% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (276 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Sr. CSA employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 276 company reviews on Glassdoor. This indicates that most Sr. CSA professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Sr. CSA professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

276 reviews

4.0

Aug 22, 2020

Good one in bpo

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Nice people Freindly environment Good place to work

Cons

Less scope of growth Hectic shift

Firstsource Solutions Response

5y

Thank you for taking the time to share feedback. We are glad to know that you are happy with your colleagues and recommend us as an employer. We take great pride having majority of our leaders who are home-grown. We do have career progression plan in place for our employees and will continue to give our best in shaping our employees’ career path. In case of any concerns pertaining to your shifts, we encourage you to speak to your Manager / HR SPOC so that they can help you have a more enriching experience at work. Wishing you a fulfilling career with Firstsource.

4.0

Aug 13, 2020

Good

Senior csa

Recommend

CEO approval

Business Outlook

Pros

Sales is good money here

Cons

Basic salary is very less

Firstsource Solutions Response

5y

Thank you for sharing your feedback. We are glad to know that you recommend us as an employer. Human Resources team conducts a periodic external benchmarking study to ensure that our compensation levels are on par with industry standards. However, we take your feedback sincerely and will do our best to improve.

3.0

Aug 10, 2020

Good team bad leadership at the top though

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Good team mates Supportive HR Free Sky Free parking

Cons

Poor GM and ops managers who don't care and only think of you as a number, good at fobbing off and good at talking with very little action Concerns noted but then not dealt with

Firstsource Solutions Response

5y

Thank you for providing your feedback and also for your more than eight years of service with us. Employee centricity is one of our core values, which includes providing a helpful and supportive work environment for all our employees. We encourage all our employees to give us feedback at all stages of employment, through the HR teams, Employee surveys and 'Happy or Not' stations. We want regular and constructive feedback so that we can continue to improve the experience of all our employees. We hope you took the opportunity to feed your experience back through these channels while employed with us, and we wish you the best on your future endeavours.

Viewing 232 - 234 of 276 Reviews

Jobs at Firstsource Solutions

Bilingual call center representative (2 Days Off)

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Collections Representative