Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (326) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (124) , Senior Associate (94) , Senior CSA (72) , Senior Analyst (69) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 140 reviews)); "good work environment and supportive" ((in 113 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 90 reviews)); "work life balance is good" ((in 87 reviews)); "Good work culture and learning" ((in 86 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 166 reviews)); "Unorganized and chaotic at times pay is low" ((in 151 reviews)); "No training directly work." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 38 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Ciudad de México , Cuautitlán

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Firstsource Solutions

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,202 total reviews)

Ritesh Idnani

90% approve of CEO

83% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Senior management

4.0

Career opportunities

3.9

Work/Life balance

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,202 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

1.0

Apr 23, 2021

NIGHTMARE!!!!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Turning in my notice and Leaving!

Cons

Accepting the job to start off with

Firstsource Solutions Response

We are sorry to hear that your experience with us has not been great. We strive to provide a great and helpful work environment for all our employees. We are proud that the vast majority of our employees enjoy a happy and fulfilling career with us. That said, as hard as we try to get it right all the time, there will be times we fall short too. We encourage our employees to contact their HR team or their Managers to give us feedback in all stages of their employment with us. We wish your experience had been positive and our HR team could have resolved all your concerns while you were with the company.

1.0

Apr 6, 2021

Claims Examiner

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Work from home. Not much else

Cons

Pay rate is low compared to industry standard. Constant overtime and poor mnagement

Firstsource Solutions Response

Thanks for writing in. We're glad to hear that you’ve enjoyed the workplace facilities and flexibilities provided. We care deeply for our employees and always try to better the place of work to make them feel comfortable. Change is constant in our business, and our teams function in a very agile manner to serve the dynamic needs of the customers and our employees. Having said that, we understand the importance of maintaining a healthy work-life balance and consciously promote the same among all Firstsourcers. Also, we are committed to giving Firstsourcers excellent benefits and have a team that continually reviews the compensation and benefits to be at par with market standards. Wishing you well with your future endeavors.

1.0

Mar 27, 2021

Would NEVER work for them again

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

People on the team were great

Cons

Wages are bad, Team leader didn't have a clue and that's when u could find one, No work life balance and didn't always pay my wage at the correct amount and could take months for them to pay it

Viewing 241 - 243 of 4,202 Reviews

Jobs at Firstsource Solutions

Cold Calling Sales Agent (Bilingual, Collections)

Collections call center representative (2 Days Off)

Collections Representative

Customer Care/Collections Representative

Bilingual Collections Agent (Experience Needed)

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Firstsource Solutions

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Ratings by category

Ratings by demographic groups

Reviews by job title

NIGHTMARE!!!!

Claims Examiner

Would NEVER work for them again

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