Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (326) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (72) , Senior Analyst (69) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 140 reviews)); "good work environment and supportive" ((in 113 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 90 reviews)); "work life balance is good" ((in 87 reviews)); "Good work culture and learning" ((in 86 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 166 reviews)); "Unorganized and chaotic at times pay is low" ((in 151 reviews)); "No training directly work." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 38 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Ciudad de México , Cuautitlán

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Firstsource Solutions

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,200 total reviews)

Ritesh Idnani

90% approve of CEO

83% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Senior management

4.0

Career opportunities

3.9

Work/Life balance

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,200 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

1.0

Jun 3, 2021

Don’t do it

Human resources manager

Recommend

CEO approval

Business Outlook

Pros

Don’t exist there really are none

Cons

Soulless, nobody cares. Work anywhere but here

Firstsource Solutions Response

We are sorry to hear that you did not have a great experience during your employment with us. We work hard to provide a supportive work environment, and your experience is definitely at odds with our values as an organisation that puts our employees at the heart of what we do. Employee wellness is a top priority at Firstsource and we are committed to it through Employee Assistance programs we offer to identify and alleviate any concerns related to work stress or well-being. We wish your experience had been more positive and that you might have informed us earlier in the process so that we could have addressed your concerns proactively. Wishing you well with your future endeavours.

1.0

May 23, 2021

Horrible, horrible place

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

Food in canteen is first class

Cons

Can’t move up ranks unless you know someone They don’t give two f**** about the employees The most unhelpful managers I have ever worked with Overall a horrible horrible place

1.0

May 20, 2021

Bad company to work for

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The pay was good and great

Cons

IT was terrible you get written up for having tech issues even though it was on their end. Always over working you. Suppose of be off on weekends always working every other weekend the TL or the higher ups really dont care its about what they can get out of you. Wouldnt recommend this company to anyone.

Viewing 238 - 240 of 4,200 Reviews

Jobs at Firstsource Solutions

Cold Calling Sales Agent (Bilingual, Collections)

Collections call center representative (2 Days Off)

Collections Representative

Customer Care/Collections Representative

Bilingual Collections Agent (Experience Needed)

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Firstsource Solutions

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Don’t do it

Horrible, horrible place

Bad company to work for

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