Is Firstsource Solutions a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Firstsource Solutions have rated their employer with 3.3 out of 5 stars in 380 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service (CSR) Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Firstsource Solutions with 3.2 out of 5 stars based on 380 anonymously submitted employee reviews. This is 17.1% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Firstsource Solutions.

How happy are Customer Service (CSR) professionals working at Firstsource Solutions?

58% of Customer Service (CSR) employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 13% in the past 12 months. Customer Service (CSR) professionals have also rated Firstsource Solutions with a 3.3 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.4 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (126) , Senior Associate (106) , Senior CSA (73) , Senior Analyst (72) , Associate (68) , Analyst (67) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 139 reviews)); "Good work environment and Colleagues" ((in 119 reviews)); "Good work culture and balancing work life" ((in 101 reviews)); "work life balance is good" ((in 92 reviews)); "Can work from home if quality is good." ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 178 reviews)); "Unorganized and chaotic at times pay is low" ((in 154 reviews)); "Bad managers and sme and TL" ((in 78 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 37 reviews))

Firstsource Solutions Customer Service (CSR) reviews

3.3

58% would recommend to a friend

(380 total reviews)

Ritesh Idnani

70% approve of CEO

61% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated Firstsource Solutions with 3.3 out of 5 stars, based on 380 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

380 reviews

5.0

Dec 7, 2021

Taking calls

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good pay good training always help when you need

Cons

Not really any cons to say

Firstsource Solutions Response

4y

Thank you for taking the time to write a review. We are delighted to hear that you enjoyed your time with us. Our people centric culture provides an environment where you can learn, develop and progress your career whilst connecting and engaging with your colleagues. It’s great to hear you had a positive experience and had all the support that you needed. We wish you all the very best in your future career.

4.0

Dec 3, 2021

First source

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

I worked for firstsource solutions to be honest I wish I had given it a chance. And actually tried to stay but it’s too late now

Cons

It wasn’t that bad in hindsight I just wasn’t in a good place at the time

1.0

Nov 29, 2021

Most unorganized place I've ever worked at

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Lots of overtime options available.

Cons

Lack of communication from HR Technical issues with equipment provided Dishonest leaders Multiple issues with processes and policies never resolved Payroll department constantly looses paperwork which affects employees pay

Firstsource Solutions Response

4y

Thanks for your feedback. We would like to assure you that we are committed to improve employee experience . At Firstsource, we have various communication forums & avenues to raise concerns . Hope you were able to use these forums during your stint with us . We have certainly noted your feedback and will try to improve the same.

Viewing 250 - 252 of 380 Reviews

Jobs at Firstsource Solutions

Bilingual call center representative (2 Days Off)

Collections call center representative (2 Days Off)

Bilingual Collections Agent (Experience Needed)

Bilingual call center representative - Collections (2 Days Off)