employer cover photo
employer logo
employer logo

Firstsource Solutions

Engaged Employer

Firstsource Solutions Customer Service (CSR) reviews

3.3

58% would recommend to a friend

(380 total reviews)
avatar

Ritesh Idnani

70% approve of CEO

61% positive business outlook

Customer Service (CSR) employees have rated Firstsource Solutions with 3.3 out of 5 stars, based on 380 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

380 reviews
2.0
Jan 10, 2022

Way too many systems

Recommend
CEO approval
Business Outlook

Pros

The manager is cool and easy to talk to.

Cons

Salary is way too low for all of the work you have to do. There isn’t real floor support.

3.0
Jan 6, 2022
Recommend
CEO approval
Business Outlook

Pros

People where what made the place

Cons

Management, Pay and the business overall

avatar
Firstsource Solutions Response
4y
Thank you for your review. It’s good to hear you enjoyed working with your peers. We strive to provide an environment where people can connect and make friends. We’re sorry to hear you didn’t feel fairly rewarded. Our compensation and benefits package provides a whole host of extras on top of your pay – including a pension, incentives, a health cash plan, perks and discounts, and an Employee Assistance Programme. Our leaders work hard to provide support, direction and coaching to every member of their team, we’re sorry you didn’t feel this was the case for you. We wish you all the very best for your future career.
3.0
Jan 5, 2022
Recommend
CEO approval
Business Outlook

Pros

Friendly environment, takes care of staff

Cons

Long hours, not the best pay

avatar
Firstsource Solutions Response
4y
Thank you for taking the time to write a review. We’re pleased to hear you enjoyed your time with us and it’s great that you connected so well with your colleagues. Our Team Leaders and Engagement Executives work hard to create a strong people culture it’s pleasing to hear you experienced this. Our shifts are designed to offer a good work-life balance and we’re sorry to hear you didn’t feel this was the case. Our compensation and benefits package is designed to reward good performance, it also offers support through our Employee Assistance Programme, and a whole host of perks and discounts. Thank you for your feedback and good luck in your future career.
Viewing 247 - 249 of 380 Reviews

Glassdoor has 4,347 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.