Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (326) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (124) , Senior Associate (94) , Senior CSA (72) , Senior Analyst (69) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 146 reviews)); "good work environment and supportive" ((in 124 reviews)); "Work from home opportunities are best" ((in 98 reviews)); "Good work culture and balancing work life" ((in 90 reviews)); "work life balance is good" ((in 89 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 167 reviews)); "Unorganized and chaotic at times pay is low" ((in 160 reviews)); "No training directly work." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 40 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Ciudad de México , Cuautitlán

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Firstsource Solutions

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,202 total reviews)

Ritesh Idnani

90% approve of CEO

83% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Senior management

4.0

Career opportunities

3.9

Work/Life balance

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,202 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

2.0

Jan 3, 2019

Eligibility Supervisor- Florida

Eligibility supervisor

Recommend

CEO approval

Business Outlook

Pros

Potential is present to obtain experience that could be of great asset

Cons

Patient care is secondary to the bottom dollar. Taking time off is difficult and discouraged. Training is minimal. Overworked and underpaid Poor communication on all levels

Firstsource Solutions Response

Thanks for your feedback. People Centricity is one of our core values and building a healthy work environment for all Firstsourcers is a priority. It is a matter of concern for us to know about your experience. We would like to understand this in detail so we can work on this feedback. Do share your contact number with us so we can connect with you

3.0

Nov 22, 2018

Bazaar

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Flexible shifts, good colleagues, Few good process

Cons

Cab service, zero accountability, poor HR

Firstsource Solutions Response

Thanks for writing in. We are sorry to hear about your experience. We would like to know about the same in detail. Do share your contact details with us so we can discuss it. Employee experience is prime to us and we would want to make sure you have a good work environment.

1.0

Nov 14, 2018

Typical Indian Outsourcing Firm

Senior manager

Recommend

CEO approval

Business Outlook

Pros

Little other than the few decent people that are stuck there

Cons

Poor salary, stressful workloads, little to no benefits, very little job security, absolutely no acknowledgement of a job well done

Firstsource Solutions Response

We are very sorry to hear about your experience. We take your feedback seriously. Do give us some more details on the location of interview and anything else that you would like to highlight for us to take appropriate action. We would be happy to help you in any way possible.

Viewing 262 - 264 of 4,202 Reviews

Jobs at Firstsource Solutions

Cold Calling Sales Agent (Bilingual, Collections)

Collections call center representative (2 Days Off)

Collections Representative

Customer Care/Collections Representative

Bilingual Collections Agent (Experience Needed)

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Firstsource Solutions

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Ratings by category

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Eligibility Supervisor- Florida

Bazaar

Typical Indian Outsourcing Firm

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