Firstsource Solutions Customer Service (CSR) reviews

Thank you for your feedback. We’re glad to hear that you find the incentive structure fair and motivating. Certain processes operate based on client time zones, which makes night schedules a business requirement. However, we truly appreciate your flexibility and commitment in adapting to these shifts.

Thank you for taking the time to share your feedback, and for your service in Belfast. It’s good to hear the early experience felt positive, including the benefits and bonus opportunities at the time. We know the work can shift significantly when a client’s priorities, products or operating model changes, and when that happens, we aim to be clear about what’s changing and why, provide the right training, and make sure reward structures are understood and applied consistently. We recognise how unsettling it can feel when there’s uncertainty linked to demand. While we can’t always control commercial decisions, we can control how we communicate and how we support colleagues through change, and your feedback is something we take seriously and will share with the relevant teams.