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Firstsource Solutions

Engaged Employer

Firstsource Solutions Customer Service (CSR) reviews

3.2

57% would recommend to a friend

(379 total reviews)
avatar

Ritesh Idnani

70% approve of CEO

58% positive business outlook

Customer Service (CSR) employees have rated Firstsource Solutions with 3.2 out of 5 stars, based on 379 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

379 reviews
3.0
Dec 20, 2025

Good

Recommend
CEO approval
Business Outlook

Pros

Good company for freshers as per the salary

Cons

Salary is less fir experienced

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Firstsource Solutions Response
5mo
Thank you for your feedback! We’re happy to hear that you find Firstsource a good place for freshers to begin their careers and that you appreciate the management’s support and approachability. Salaries are regularly reviewed and aligned with individual performance and company standards to ensure fairness and competitiveness.
2.0
Dec 9, 2025
Recommend
CEO approval
Business Outlook

Pros

Easy hiring process and good incentives fir sales associates

Cons

Improper management and no scope to grow

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Firstsource Solutions Response
5mo
Thank you for your honest feedback. We’re glad to hear you found the hiring process smooth and the incentive structure rewarding for sales associates. We encourage you to have an open conversation with your HR partner or reporting manager to share specific inputs this helps us identify areas for improvement and create clearer growth pathways for employees.
Viewing 28 - 30 of 379 Reviews

Glassdoor has 4,332 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.