Is Firstsource Solutions a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Firstsource Solutions have rated their employer with 3.2 out of 5 stars in 379 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service (CSR) Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Firstsource Solutions with 3.1 out of 5 stars based on 379 anonymously submitted employee reviews. This is 20.3% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Firstsource Solutions.

How happy are Customer Service (CSR) professionals working at Firstsource Solutions?

57% of Customer Service (CSR) employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 19% in the past 12 months. Customer Service (CSR) professionals have also rated Firstsource Solutions with a 3.2 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.3 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (326) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (144) , Customer Service Associate (126) , Senior Associate (99) , Senior CSA (72) , Senior Analyst (71) , Associate (68) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 138 reviews)); "good work environment and supportive" ((in 123 reviews)); "Good environment to work from home" ((in 97 reviews)); "work life balance is good" ((in 93 reviews)); "Good work culture and balancing work life" ((in 91 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 163 reviews)); "Unorganized and chaotic at times pay is low" ((in 155 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 75 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 48 reviews)); "No job security and communication with HR's will be very worst." ((in 35 reviews))

Firstsource Solutions Customer Service (CSR) reviews

3.2

57% would recommend to a friend

(379 total reviews)

Ritesh Idnani

70% approve of CEO

58% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (379 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated Firstsource Solutions with 3.2 out of 5 stars, based on 379 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

379 reviews

2.0

Dec 2, 2025

Once Great, Now Needs Work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The difficulty of the work depends on the account; some accounts are easier than others.

Cons

The quality of management has declined.

1.0

Dec 2, 2025

Customer service associate

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Incentives are good Shift is fine

Cons

Alot of deductions No leaves No life in general

Firstsource Solutions Response

5mo

Thank you for sharing your feedback. We’re glad to know you appreciate the incentives and are satisfied with the shift arrangements it’s great to hear that those aspects have been working well for you. Deductions, leave policies are guided by company and business requirements, we understand the importance of maintaining employee well-being and satisfaction.

1.0

Nov 17, 2025

Third class company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

None, only cons of this organisation

Cons

I have never seen a company' pathetic, useless and cheap like firstsource. Worked for around 3-4 BPOs but firstsource is the worst. Even the companies like WNS which might not be known much but they treat their employees like humans unlike firstsource who think that by employing us they are doing some charity or we don't deserve to th treated like employees but dogs. Have so many issues specially the transport is very cheap, firstsource has hired thrid and low budget vendors for transport and the employees has to suffer this. They will kick me out of the company if I leave such a comment and if they will notice it. They should just sell something on streets instead of having such a pathetic organisation which is not even organised

Firstsource Solutions Response

5mo

Thank you for sharing your feedback. We’re truly sorry to hear that your experience has been disappointing and that you’ve faced challenges, particularly regarding transport and overall support. This isn’t the kind of experience we want anyone to have at Firstsource. We take such concerns seriously and would strongly encourage you to raise them directly with your HR

Viewing 31 - 33 of 379 Reviews

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