Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

82% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (69) , Senior Analyst (68) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Claims Examiner (54) , Customer Service Representative (CSR) (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 140 reviews)); "good work environment and supportive" ((in 116 reviews)); "work life balance is good" ((in 92 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 92 reviews)); "Good work culture and balancing work life" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 173 reviews)); "Unorganized and chaotic at times pay is low" ((in 152 reviews)); "No training directly work." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 44 reviews)); "No job security and communication with HR's will be very worst." ((in 41 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

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Firstsource Solutions

Firstsource Solutions reviews

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4.1

82% would recommend to a friend

(4,177 total reviews)

Ritesh Idnani

89% approve of CEO

83% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Career opportunities

3.9

Work/Life balance

3.9

Senior management

3.7

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,177 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Veteran status

Reviews by job title

4K reviews

1.0

Dec 13, 2016

Ridiculous

Claim examiner

Recommend

CEO approval

Business Outlook

Pros

No one really bothers you. You can listen to a Ipod all day and just do your job

Cons

Matrix pay...Where do I begin. This pay structure is horrible. They sent us the worst trainer possible. Then throw you to the wolves. If you can process at a high rate. You can make great pay. If you make any errors though you can go from 20$ per hour to 8.50 in a heart beat. Then when you fix your errors they take months to get your pay back up to something livable. So if you want to be promised the world then end up broke take this job. It is really hard to do this job when you can go on break and look at a burger king and know they are getting paid more than you are.

Firstsource Solutions Response

Thank you for leaving us your review. We are sorry to hear about your unfortunate experience. That was truly not our intention. I would appreciate and value the opportunity to make this situation right for you. If you could get in touch with us by emailing marketing@firstsource.com to give us your feedback in more detail and allow us the chance to change your perception.

1.0

Apr 19, 2016

Claims Examiner

Claims examiner

Recommend

CEO approval

Business Outlook

Pros

The only pro to this job anymore is the ability to work from home and save money lost from continuous, drastic pay cuts with out warning.

Cons

No consistency - mandatory overtime until work is low and then not enough work for an 8 hour day. Poor training and support system. Multiple, significant pay decreases with no warning.

1.0

Mar 8, 2016

RUN....don't walk away.....RUN!!!!!!

Claims examiner/customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great pay & schedule.......to start, If they keep you in the claims examiner position, which they won't. Its a bait and switch gig. They hire you, and half butt train you in a GREAT position. Then force you to take a lower paying position with the company. Since they work for many clients, they feel they own you and your job. You'll work where they put you, and they will pay you what they want to.

Cons

Lies every time they open their mouths....Seriously, Management is extremely inept. Company is owned and based out of India. The company is still run as if in New Dheli. If you work as CSR, be prepared to work mandatory OT, then be told, "We're gonna need everyone to start coming in an additional 1/2 an hour earlier. Don't clock in, because it's off the clock" Meaning mandatory OT, and mandatory unpaid OT. Yes, I have a lawyer.........

Viewing 25 - 27 of 4,177 Reviews

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Bilingual Collections Agent (Experience Needed)

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Ridiculous

Claims Examiner

RUN....don't walk away.....RUN!!!!!!

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