Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

82% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (69) , Senior Analyst (68) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Claims Examiner (54) , Customer Service Representative (CSR) (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 140 reviews)); "good work environment and supportive" ((in 116 reviews)); "work life balance is good" ((in 92 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 92 reviews)); "Good work culture and balancing work life" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 173 reviews)); "Unorganized and chaotic at times pay is low" ((in 152 reviews)); "No training directly work." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 44 reviews)); "No job security and communication with HR's will be very worst." ((in 41 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

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Firstsource Solutions

Firstsource Solutions reviews

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4.1

82% would recommend to a friend

(4,177 total reviews)

Ritesh Idnani

89% approve of CEO

83% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Career opportunities

3.9

Work/Life balance

3.9

Senior management

3.7

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,177 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

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Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

2.0

Apr 23, 2018

Don't Expect Much; Good for Temporary Work

Data entry operator

Recommend

CEO approval

Business Outlook

Pros

-You can listen to music or podcasts while working - Very easy work and not stressful

Cons

-Management is terrible, they don't care about you and treat you like you're in high school -You'll get fired if you look at your phone -Very difficult getting time off -Your "uptime" and "time working in batches" is always monitered -Not rewarding work

1.0

Mar 1, 2018

Horrible treatment

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

There are no pros to working for this company today none!!

Cons

Matrix pay was lowered by almost 50% they lowered the pay without any regards to how people are going to live they gave everyone one weeks notice of the drop in pay. People that have worked there for 10+ years are now basically making the same amount as someone that just started. It was based on you get paid on how much you process they lowered the rate per claim so much you have to do double the work to get anything and they put a cap on what you can make. You always make a certain amount there's no room for advancement and it's a shame how they treated their examiners.

1.0

Feb 8, 2018

Patient Account Representative

Team leader

Recommend

CEO approval

Business Outlook

Pros

Used to be a good company. No longer...

Cons

Unfair practices, favortism, bullying of employees, zero support from this company. They could care less about you, your well being, your health. Or your family.

Viewing 22 - 24 of 4,177 Reviews

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Don't Expect Much; Good for Temporary Work

Horrible treatment

Patient Account Representative

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