Firstsource Solutions Customer Service (CSR) reviews

Thanks for writing in. We're happy to hear that you appreciate the work environment and the support provided at Firstsource. We are committed to giving Firstsourcers competitive compensation and benefits and have a team that continually reviews them to be at par with market standards. Regarding the work timings, we understand that some days are great and everyone is happy, and other days can be difficult and complex. Change is constant in our business, and our teams function in a very agile manner to serve the dynamic needs of the customers. Having said that, we understand the importance of maintaining a healthy work-life balance and consciously promote the same among all Firstsourcers. We make our best efforts to make sure that employees are well-supported consistently. We hope you had a chance to discuss your concerns with your HR partner or your business leader during your tenure with us. Wishing you well with your future endeavours.

Thank you for writing in and the feedback shared. We're glad to hear that you’re enjoying the flexibility provided. We care deeply for our employees and always try to better the place of work to make them feel comfortable. Our people are at the center of everything we do, and Firstsource is constantly committed to providing professional technology solutions that can improve employees' productivity. We are taking your feedback and will address the areas we missed in delivering a great experience to you. Meanwhile, we encourage you to write to your HR Manager about your specific concerns. We will be happy to reach out to support you.