Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (326) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (124) , Senior Associate (95) , Senior CSA (72) , Senior Analyst (69) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 142 reviews)); "good work environment and supportive" ((in 116 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 98 reviews)); "Good work culture and balancing work life" ((in 95 reviews)); "work life balance is good" ((in 91 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 173 reviews)); "Unorganized and chaotic at times pay is low" ((in 155 reviews)); "Bad managers and sme and TL" ((in 79 reviews)); "Poor training and development opportunities." ((in 75 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 42 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Ciudad de México , Cuautitlán

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Firstsource Solutions

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,204 total reviews)

Ritesh Idnani

90% approve of CEO

83% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Career opportunities

3.9

Work/Life balance

3.9

Senior management

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,204 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

3.0

Jun 27, 2017

HR Recruiter

Recruiter

Recommend

CEO approval

Business Outlook

Pros

They are finally starting to get people in place that are trying to improve the working environment there. Working towards making employees feel appreciated thanks to the HR Director. Benefits are good. Nice working location, close to food, shopping, etc.

Cons

Turnover, some processes need updating and pay for some positions could be better.

2.0

Jun 20, 2017

Claims Examiner/Auditor/Trainer

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- Flexible work schedule is the primary benefit. And just recently added more remote work from jobs. - Ability to work on holidays to receive holiday pay & claim pay - Sometimes offer overtime. Usually mandatory OT, but occasional optional OT

Cons

- No room for advancement - High turnover - Many moths thru out the year of no work, or low work volumes. - Inconsisent pay check. You never really know how much check will be each pay period due to inconsistent work volume. - Low matrix pay, sometimes hard audit results that effect your pay scale. - Poor management and they do not want to hear about your changes or suggestions for improvement. -ALL locations suffer from favoritism. You will only be prompted if you are liked within management. So means you must kiss butt to move up. It does not go by your education level or skill level. Even if you have a college degree. They don't care.

1.0

May 4, 2017

What a crock of crap

Retentions advisor

Recommend

CEO approval

Business Outlook

Pros

The bonus and the friends you meet in the enviroment

Cons

Handing a sick note in for depression and getting sacked the same day. Discusting

Firstsource Solutions Response

We are sorry to hear about your unfortunate experience. That was truly not our intention. Please feel free to get in contact with us to give us your feedback in more detail and give us the chance to change your perception.

Viewing 286 - 288 of 4,204 Reviews

Jobs at Firstsource Solutions

Collections call center representative (2 Days Off)

Collections Representative

Cold Calling Sales Agent (Bilingual, Collections)

Customer Care/Collections Representative

Bilingual Collections Agent (Experience Needed)

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HR Recruiter

Claims Examiner/Auditor/Trainer

What a crock of crap

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