employer cover photo
employer logo
employer logo

Firstsource Solutions

Engaged Employer

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,204 total reviews)
avatar

Ritesh Idnani

90% approve of CEO

83% positive business outlook

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,204 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

4K reviews
1.0
Sep 25, 2017

Run Away!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Based on current management strategy, I don't anticipate this cesspit will be around much longer.

Cons

There's a new time off policy being implemented. If you currently have time off available to use, you will only have one more year to roll the time over. Time off will be use or lose from now on. I could mention numerous others, but if you're a current employee, now's the time to update the resume. If your a prospective employee, look somewhere else.

2.0
Sep 2, 2017
Recommend
CEO approval
Business Outlook

Pros

Team Leader was friendly and always sought input from team. Some colleagues were very friendly and helpful. The team I was in were close knit.

Cons

Head of office always undermined workers. Management never happy when targets ARE met (an okay, now do better attitude). Metrics to achieve bonuses are always increased to save costs. In-house staff treat WFH staff differently (if support is needed ask other WFH staff or send out email 6/7 times beforehand). Bad office politics. If one In-House staff member has an issue with you then that issue is shared with 85% of them. No appreciation for hard work. Some staff will work to target then stop, some don't met targets constantly with nothing said whilst some staff (including myself and 8/10 others) exceed targets and get asked to do better. No appreciation for doing additional work.

avatar
Firstsource Solutions Response
8y
Thank you for taking the time to leave us your review. I am sorry to hear that your experience with Firstsource has not been a good one. We are proud that the vast majority of our employees (in all areas of business and those who work with our concession partners) enjoy a happy and fulfilling career with us. That said, as hard as we try to get it right all of the time, there will be times we fall short. We encourage our employees to give us feedback through their managers, through employee nominated representatives and through our employee survey, so we can continue to learn and improve the way we work. Please feel free to get in contact with us to discuss your issues further and offer us the chance to change your perception
1.0
Aug 10, 2017

Lower Management

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You work a day shift for 8 hours, and have weekends off.

Cons

Management treating you like a number is just business, but being incompentent for your position is unacceptable. HR playing the game of silencing the bullied instead of the bully. Upper management promoting based off of friendship instead of quality. Blaming numbers on employees and firing them instead of blaming the unqualified leads and supervisor. Demoting individuals based off of rumors and will ignore the true data. Your job will never be secure. My personal scenerio, changes were coming and people did not like that I was the only person safe especially since I didn't fit the friend bill. The leads who were not safe started tracking my time, when I went to the restroom, when I went outside to make a call. I would have not minded if these individuals were not lower class and were fully capable of attacking me in the work place. I presented this to HR and the harrassment increased until one of them did attack me. Luckily that conversation with HR was fully recorded for we were in an authorized phone area. I jad to get proof because at this point my mother, director of another company, had never witnessed something do crazy, so I was able to playback the whole conversation for her to hear HR admit to making it worse for she severly unqualified for the position. My mother wanted to initiate a law suit due to this, and I decided against it for it is hard to find a new job once you sue your old one. Now its pay day and they shorted my check, one last game to play. Do not work here, because this easily could be you. After all the drama and headache, actual jobs look at this as the McDonalds of office work. Not worth any of it.

Viewing 283 - 285 of 4,204 Reviews

Glassdoor has 4,315 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.