Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (326) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (124) , Senior Associate (95) , Senior CSA (72) , Senior Analyst (69) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 142 reviews)); "good work environment and supportive" ((in 116 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 98 reviews)); "Good work culture and balancing work life" ((in 95 reviews)); "work life balance is good" ((in 91 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 173 reviews)); "Unorganized and chaotic at times pay is low" ((in 155 reviews)); "Bad managers and sme and TL" ((in 79 reviews)); "Poor training and development opportunities." ((in 75 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 42 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Ciudad de México , Cuautitlán

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,204 total reviews)

Ritesh Idnani

90% approve of CEO

83% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Career opportunities

3.9

Work/Life balance

3.9

Senior management

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,204 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

3.0

Feb 1, 2017

Claim Examiner

Claims examiner

Recommend

CEO approval

Business Outlook

Pros

Benefits, weekends off, paid holidays off. Some employees are friendly.

Cons

Matrix pay is a scam, not enough training, supervisors play favorites. Had a supervisor keep her favorites while the rest of us were moved to another department.let emphasize that there needs to be more training.Even if it means a month instead of 2 weeks

Firstsource Solutions Response

9y

Thank you for taking the time to leave us your review. We are happy to hear that you have experienced multiple positive attributes that our company has to offer. That said, as hard as we try to get it right all of the time, there will be times we fall short. We encourage our staff to give us feedback so that we can continue to learn and improve the way we work. Please feel free to get in touch with us and give us the chance to change your perception. We would like to wish you all the best in your future endeavours.

2.0

Jan 12, 2017

Unrealistic Expectations

Data entry clerk

Recommend

CEO approval

Business Outlook

Pros

My co-workers were great. Always friendly and there to help if you needed it. Also I loved the hours. First shift was 6am to 2:30. I still had the whole day ahead of me to get things done.

Cons

There production standards were unrealistic. Managements only concern was production and the bottom line. They had no concern for their employees and treated them like slave workers. You would always get talked to or given the "stink eye" just for taking a couple of moments to stretch or rub your eyes because you are sitting and staring at a computer screen for 8 hours. Like I said no consideration for the employees who were busting their butt and getting the work done. If you didn't conform, you got thrown away like yesterday's garbage.

Firstsource Solutions Response

9y

Thank you for taking the time to leave us your review. We are sorry to hear about your unfortunate experience during the time that you spent with us. Our employees are at the forefront of everything we do and we are committed to empowering, motivating and supporting every member of our team. We are taking your feedback on board and addressing the places we missed in delivering a great work experience for you. We would like to wish you all the best in your future endeavours.

3.0

Aug 8, 2016

Good company for starters

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

One of the good bpo industry where you will get to learn a to z of bpo industry. They have multiple processes of domestic as well as international. Work cultures and ethics are good. Get your salary on time and on the 1st day of the month. Good pay package for starter and for experienced guy.

Cons

Management could have been better. Employee relationship not upto the mark.

Firstsource Solutions Response

9y

I would like to thank you for taking the time to leave us your review. We appreciate all feedback we receive as it helps us to make Firstsource a better place for our current and future employees. We would like to wish you all the best in your future endeavours.

Viewing 295 - 297 of 4,204 Reviews

Jobs at Firstsource Solutions

Collections call center representative (2 Days Off)

Cold Calling Sales Agent (Bilingual, Collections)

Customer Care/Collections Representative

Bilingual call center representative - Collections (2 Days Off)

Bilingual Collections Agent (Experience Needed)