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Firstsource Solutions

Engaged Employer

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,204 total reviews)
avatar

Ritesh Idnani

90% approve of CEO

83% positive business outlook

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,204 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

4K reviews
3.0
May 20, 2016

customer support

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Huge incentives for sales for sky process.

Cons

Lot of pressure to make sales and drive the targets.

1.0
May 17, 2016
Recommend
CEO approval
Business Outlook

Pros

You get three week's training in a school style classroom, you basically get paid for doing absolutely nothing

Cons

10 hour shifts with one hour unpaid break Bathroom breaks limited to 8 minutes per day- you don't get paid for these No work/life balance Soul destroying customer service calls with no support from management Childish playground style bullying from some staff- HR don't care at all

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Firstsource Solutions Response
9y
Thank you for taking the time to leave us your feedback. I’m sorry to hear that your experience with Firstsource has not been a good one. We recognise that Firstsource is an exciting journey and the pace of change is often very fast. Comprehensive induction, training and development programmes are available to all of our employees throughout their career with Firstsource. We encourage our staff to give us feedback through their managers, employee nominated representatives and through our employee survey, so we can continue to learn and improve the way we work. We would like to wish you all the best in your future endeavours.
2.0
Apr 25, 2016
Recommend
CEO approval
Business Outlook

Pros

Pros Pay is decent for the most part than other paying companies but the percentage raise is insane. Across the board, as they state, raises have been cut off to a .05. Our office is a ghost town... A lot of layoffs, resigning, and No Promises kept!

Cons

Favoritism is a problem at our Miami location! Hard real workers are treated poorly and not given the opportunity of equal back to back 2 days off in a row. Days off are separated. Under-educated / barely working employees given top quality care and are favored than those who are educated and working hard... Promises from upper management are voiced but never rendered. Manager has her right hand person that covers for her at all angles, gives her priority employee care than others at hand. Holidays are worked for on one half of hospitals while the other half has them officially off all year round. Scheduled hours are changed for all except one employee having the best hourly schedule just because... Manager/ supervisor favor some, than others. Lies, lies, lies.... Definitely not an Equal Opportunity Environment.

Viewing 298 - 300 of 4,204 Reviews

Glassdoor has 4,315 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.