Is Firstsource Solutions a good company to work for as a Senior Associate?

Senior Associate professionals working at Firstsource Solutions have rated their employer with 4.5 out of 5 stars in 107 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Senior Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Senior Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Senior Associate employees well?

Senior Associate professionals rate their compensation and benefits at Firstsource Solutions with 4.4 out of 5 stars based on 107 anonymously submitted employee reviews. This is 14.6% better than the company average rating for salary and benefits. Find out more about Senior Associate salaries at Firstsource Solutions.

How happy are Senior Associate professionals working at Firstsource Solutions?

95% of Senior Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 5% in the past 12 months. Senior Associate professionals have also rated Firstsource Solutions with a 4.4 rating for work-life-balance, 4.5 rating for diversity and inclusion, 4.5 rating for culture and values and 4.6 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 140 reviews)); "good work environment and supportive" ((in 125 reviews)); "Good work culture and balancing work life" ((in 100 reviews)); "Flexible working and work from home." ((in 95 reviews)); "work life balance is good" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"less salary and more work which force people to leave this company" ((in 176 reviews)); "Unorganized and chaotic at times pay is low" ((in 155 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 47 reviews)); "No job security and communication with HR's will be very worst." ((in 41 reviews)); "communication is poor" ((in 20 reviews))

Firstsource Solutions Senior Associate reviews

4.5

95% would recommend to a friend

(107 total reviews)

Ritesh Idnani

98% approve of CEO

98% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Senior Associate employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 107 company reviews on Glassdoor. This indicates that most Senior Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Senior Associate professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

107 reviews

5.0

Apr 7, 2026

Excellent Career Growth and Supportive Leadership

Senior associate

Recommend

CEO approval

Business Outlook

Pros

Company offers a strong training foundation and a clear pathway for advancement. And to achieve our goals we get the required support from our leadership team as well which is very much appreciated.

Cons

As of now I don't see any drawbacks

Firstsource Solutions Response

2mo

Thank you for your feedback. It’s great to hear that you value the strong training foundation, clear growth pathways, and the support provided by the leadership team in achieving your goals. To continue strengthening mentorship programs and conducting regular townhalls is appreciated and will help further improve communication, engagement, and learning opportunities.

5.0

Apr 7, 2026

Focused on work culture

Senior associate

Recommend

CEO approval

Business Outlook

Pros

positive work environments, strong leadership, competitive benefits, and career growth opportunities

Cons

Not applicable as of now

Firstsource Solutions Response

2mo

Thank you for your feedback. It’s great to hear that you value the positive work environment, strong leadership, competitive benefits, and career growth opportunities & strengthening trust through clear communication, fostering an inclusive workplace, and supporting team development can further enhance employee engagement and growth.

5.0

Apr 1, 2026

Great learning experience

Senior associate

Recommend

CEO approval

Business Outlook

Pros

Great learning place for freshers

Cons

Targets overloaded but it's manageable

Firstsource Solutions Response

2mo

Thank you for your feedback. We’re glad to hear that you consider this a great learning environment for freshers. Performance expectations are aligned with business requirements; however, we continuously review them to ensure they remain achievable and balanced. Creating a safe and transparent environment where employees feel comfortable sharing their thoughts is important to us, and we will continue to strengthen such initiatives.

Viewing 28 - 30 of 107 Reviews

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