Is Firstsource Solutions a good company to work for as a Senior Associate?

Senior Associate professionals working at Firstsource Solutions have rated their employer with 4.5 out of 5 stars in 107 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Senior Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Senior Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Senior Associate employees well?

Senior Associate professionals rate their compensation and benefits at Firstsource Solutions with 4.4 out of 5 stars based on 107 anonymously submitted employee reviews. This is 14.6% better than the company average rating for salary and benefits. Find out more about Senior Associate salaries at Firstsource Solutions.

How happy are Senior Associate professionals working at Firstsource Solutions?

95% of Senior Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 5% in the past 12 months. Senior Associate professionals have also rated Firstsource Solutions with a 4.4 rating for work-life-balance, 4.5 rating for diversity and inclusion, 4.5 rating for culture and values and 4.6 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 138 reviews)); "Good work environment and Colleagues" ((in 115 reviews)); "Good work culture and balancing work life" ((in 96 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 92 reviews)); "work life balance is good" ((in 88 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 166 reviews)); "Unorganized and chaotic at times pay is low" ((in 158 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 49 reviews)); "No job security and communication with HR's will be very worst." ((in 37 reviews)); "Each breakdown had to be logged or your pay would be docked for time off line." ((in 16 reviews))

Firstsource Solutions Senior Associate reviews

4.5

95% would recommend to a friend

(107 total reviews)

Ritesh Idnani

98% approve of CEO

98% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (107 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Senior Associate employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 107 company reviews on Glassdoor. This indicates that most Senior Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Senior Associate professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

107 reviews

4.0

Apr 13, 2026

opportunity and encouragement

Senior associate

Recommend

CEO approval

Business Outlook

Pros

I'm really enjoying my time in this company. The management and team lead is supportive and encourages to do better, creating positive space. plus, the remote work option is a great perk.

Cons

A Room for salary growth

Firstsource Solutions Response

2mo

Thank you for your feedback. It’s great to hear that you’re enjoying your time with the company and appreciate the supportive management and team leads who encourage growth in a positive environment. The remote work option is also a valuable benefit that enhances flexibility. Noted on your point regarding salary growth this is an important area and has been shared as feedback for consideration in line with performance and progression frameworks.

4.0

Apr 7, 2026

Working Environment

Senior associate

Recommend

CEO approval

Business Outlook

Pros

Greak working environment with a positive culture that encourages teamwork and growth. Management and colleagues are very supportive making it easy to learn and perform efficiently.

Cons

No cons, very thing is good

Firstsource Solutions Response

2mo

Thank you for your feedback. It’s great to hear that you value the positive work culture, supportive management and colleagues, and the strong focus on teamwork and learning.

5.0

Apr 7, 2026

Focus on value

Senior associate

Recommend

CEO approval

Business Outlook

Pros

Strong supportively culture good work balance and opportunity for growth

Cons

Not applicable as of now

Firstsource Solutions Response

2mo

Thank you for your feedback. It’s great to hear that you value the supportive culture, good work-life balance, and opportunities for growth. Strengthening trust through clear communication, maintaining a positive work environment, and supporting team development can further enhance employee engagement and growth.

Viewing 25 - 27 of 107 Reviews

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