Is Firstsource Solutions a good company to work for as a Senior Associate?

Senior Associate professionals working at Firstsource Solutions have rated their employer with 4.5 out of 5 stars in 107 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Senior Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Senior Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Senior Associate employees well?

Senior Associate professionals rate their compensation and benefits at Firstsource Solutions with 4.3 out of 5 stars based on 107 anonymously submitted employee reviews. This is 12.3% better than the company average rating for salary and benefits. Find out more about Senior Associate salaries at Firstsource Solutions.

How happy are Senior Associate professionals working at Firstsource Solutions?

96% of Senior Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 6% in the past 12 months. Senior Associate professionals have also rated Firstsource Solutions with a 4.4 rating for work-life-balance, 4.5 rating for diversity and inclusion, 4.4 rating for culture and values and 4.5 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 138 reviews)); "good work environment and supportive" ((in 126 reviews)); "Can work from home if quality is good." ((in 100 reviews)); "Good work culture and balancing work life" ((in 99 reviews)); "work life balance is good" ((in 91 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"less salary and more work which force people to leave this company" ((in 176 reviews)); "Unorganized and chaotic at times pay is low" ((in 156 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 78 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 50 reviews)); "No job security and communication with HR's will be very worst." ((in 40 reviews))

Firstsource Solutions Senior Associate reviews

4.5

96% would recommend to a friend

(107 total reviews)

Ritesh Idnani

98% approve of CEO

98% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Senior Associate employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 107 company reviews on Glassdoor. This indicates that most Senior Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Senior Associate professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

107 reviews

5.0

Jul 24, 2025

Firstsource

Senior associate

Recommend

CEO approval

Business Outlook

Pros

Firstsource has been my first job and the best place for me to start my career with I was 18 when I joined Firstsource and my journey began from there.

Cons

This is the best company

Firstsource Solutions Response

11mo

Thank you for sharing your feedback! It’s wonderful to hear that Firstsource provided such a positive start to your career and left a lasting impact from the very beginning. Starting at 18 and growing within the organization shows how supportive the environment has been for your development.

5.0

Jul 23, 2025

Received the Imprints award - Newbie category

Senior associate

Recommend

CEO approval

Business Outlook

Pros

This is good initiative and happy so receive lots of Awards

Cons

RNR amount can be increased

Firstsource Solutions Response

11mo

Thank you for your feedback! It’s great to hear that you appreciate the initiative and are happy with receiving multiple awards — recognition plays a key role in motivation.

5.0

Jul 18, 2025

Company review

Senior associate

Recommend

CEO approval

Business Outlook

Pros

Great service! Quick and efficient. The Team and leaders was very helpful and friendly. The team went above and beyond to help me. A wonderful experience overall! I highly recommend this company.

Cons

There are no cons to display at this time.

Firstsource Solutions Response

11mo

Thank you for your positive feedback! It’s great to hear that you had a quick and efficient service experience and found the team and leaders helpful and friendly. We’re especially glad that the team went above and beyond to support you — that’s exactly the kind of experience we aim to provide.

Viewing 58 - 60 of 107 Reviews

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