Is Firstsource Solutions a good company to work for as a Senior Associate?

Senior Associate professionals working at Firstsource Solutions have rated their employer with 4.5 out of 5 stars in 107 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Senior Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Senior Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Senior Associate employees well?

Senior Associate professionals rate their compensation and benefits at Firstsource Solutions with 4.3 out of 5 stars based on 107 anonymously submitted employee reviews. This is 12.3% better than the company average rating for salary and benefits. Find out more about Senior Associate salaries at Firstsource Solutions.

How happy are Senior Associate professionals working at Firstsource Solutions?

96% of Senior Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 6% in the past 12 months. Senior Associate professionals have also rated Firstsource Solutions with a 4.4 rating for work-life-balance, 4.5 rating for diversity and inclusion, 4.4 rating for culture and values and 4.5 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 138 reviews)); "good work environment and supportive" ((in 126 reviews)); "Can work from home if quality is good." ((in 100 reviews)); "Good work culture and balancing work life" ((in 99 reviews)); "work life balance is good" ((in 91 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"less salary and more work which force people to leave this company" ((in 176 reviews)); "Unorganized and chaotic at times pay is low" ((in 156 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 78 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 50 reviews)); "No job security and communication with HR's will be very worst." ((in 40 reviews))

Firstsource Solutions Senior Associate reviews

4.5

96% would recommend to a friend

(107 total reviews)

Ritesh Idnani

98% approve of CEO

98% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (107 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Senior Associate employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 107 company reviews on Glassdoor. This indicates that most Senior Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Senior Associate professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

107 reviews

5.0

Aug 6, 2025

Good Workplace with Scope for Improvement

Senior associate

Recommend

CEO approval

Business Outlook

Pros

Worklife balance is good to manageable in life

Cons

Need to improve Cafteria Outlook.

Firstsource Solutions Response

10mo

Thank you for sharing your experience. At Firstsource, we are glad to know that employees value the healthy work-life balance we strive to provide, as it plays a key role in overall well-being and long-term career satisfaction. We also acknowledge the feedback regarding the cafeteria outlook and will continue exploring ways to enhance workplace facilities to create a more comfortable and engaging environment. Our focus remains on maintaining a balance between employee satisfaction, growth, and continuous improvement in all areas of the workplace experience.

5.0

Aug 6, 2025

Decent Company with Room for Growth

Senior associate

Recommend

CEO approval

Business Outlook

Pros

HR policies are employee-friendly to some extent. Opportunities to learn and take on responsibilities.

Cons

Limited growth opportunities after a certain level

Firstsource Solutions Response

10mo

Thank you for your positive feedback. We are glad to offer HR policies that are designed to be employee-friendly and provide opportunities for learning and taking on responsibilities. We acknowledge that growth opportunities can feel limited after a certain level, and we are continuously working to create clearer career paths and avenues for advancement to support long-term employee development.

5.0

Jul 25, 2025

Great Experience

Senior associate

Recommend

CEO approval

Business Outlook

Pros

The work culture is extraordinary with good management and friendly HR The company values the diversity to include people all gender to be included in all aspects of growth It's a good place to see a career growth and easy to move up the ladder

Cons

Commute to the office in the traffic is a challenge in its own

Firstsource Solutions Response

11mo

Thank you for your feedback! It’s great to hear that you value the extraordinary work culture, inclusive environment, and supportive management. We’re also happy to know you see strong opportunities for career growth and progression within the company. We understand your concern regarding the commute and the cafeteria food

Viewing 55 - 57 of 107 Reviews

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