Is Firstsource Solutions a good company to work for as a Senior Associate?

Senior Associate professionals working at Firstsource Solutions have rated their employer with 4.5 out of 5 stars in 107 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Senior Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Senior Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Senior Associate employees well?

Senior Associate professionals rate their compensation and benefits at Firstsource Solutions with 4.3 out of 5 stars based on 107 anonymously submitted employee reviews. This is 12.3% better than the company average rating for salary and benefits. Find out more about Senior Associate salaries at Firstsource Solutions.

How happy are Senior Associate professionals working at Firstsource Solutions?

96% of Senior Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 6% in the past 12 months. Senior Associate professionals have also rated Firstsource Solutions with a 4.4 rating for work-life-balance, 4.5 rating for diversity and inclusion, 4.4 rating for culture and values and 4.5 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 140 reviews)); "good work environment and supportive" ((in 120 reviews)); "work life balance is good" ((in 102 reviews)); "Good work culture and balancing work life" ((in 95 reviews)); "Can work from home if quality is good." ((in 92 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 180 reviews)); "Unorganized and chaotic at times pay is low" ((in 157 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 50 reviews)); "No job security and communication with HR's will be very worst." ((in 38 reviews)); "communication is poor" ((in 23 reviews))

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Firstsource Solutions

Firstsource Solutions Senior Associate reviews

4.5

96% would recommend to a friend

(107 total reviews)

Ritesh Idnani

98% approve of CEO

98% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.5

Senior management

4.5

Career opportunities

4.4

Culture & values

4.4

Work/Life balance

4.3

Compensation and benefits

Senior Associate employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 107 company reviews on Glassdoor. This indicates that most Senior Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Senior Associate professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

107 reviews

5.0

Sep 30, 2025

Feedback

Senior associate

Recommend

CEO approval

Business Outlook

Pros

Career Growth & Learning Work Environment Global Exposure

Cons

There is no cons in the company.

Firstsource Solutions Response

8mo

Thank you for your positive feedback. We’re pleased to hear that you value the career growth, learning opportunities, work environment, and global exposure the company provides. It’s encouraging to know that you find the management employee-centric and supportive.

4.0

Aug 27, 2025

Good

Senior associate

Recommend

CEO approval

Business Outlook

Pros

Good environment and friends over there

Cons

No tranport no support internally

Firstsource Solutions Response

10mo

Thank you for sharing for feedback. We are pleased to know that employees appreciate the positive work environment and the friendships they build here. We are currently aligned with business requirements & we will continue to strive toward creating a supportive and engaging workplace for all our employees and appreciate your input.

5.0

Aug 20, 2025

Highly recommend for new joinees

Senior associate

Recommend

CEO approval

Business Outlook

Pros

Environment is good and management is also good..

Cons

I'll skip this question...and nothing to say about dislike in first source

Firstsource Solutions Response

10mo

Thank you for sharing your feedback. We provide a positive work environment with supportive management, creating a space where employees feel guided and valued. There are no notable concerns to highlight, which reflects the overall satisfaction of the team. We encourage the management to continue their excellent work in providing clear direction and ongoing support to employees, fostering a strong and motivated workforce

Viewing 52 - 54 of 107 Reviews

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Firstsource Solutions Senior Associate reviews

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Highly recommend for new joinees

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