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Firstsource Solutions

Engaged Employer

Firstsource Solutions Senior Associate reviews

4.5

96% would recommend to a friend

(107 total reviews)
avatar

Ritesh Idnani

98% approve of CEO

98% positive business outlook

Senior Associate employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 107 company reviews on Glassdoor. This indicates that most Senior Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Senior Associate professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

107 reviews
5.0
Jun 25, 2025
Recommend
CEO approval
Business Outlook

Pros

Focus on digital transformation, strong industry expertise, and commitment to employee growth good work environment and supportive

Cons

First source Solutions has Some common concerns however management is taking care well and moving smoothly .

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Firstsource Solutions Response
1y
Thank you for your positive and encouraging feedback! We’re glad to hear you value our commitment to digital transformation, industry expertise, and employee development. It’s also great to know that you find the work environment supportive and positive. We’re committed to continuous improvement and ensuring an even better experience for all employees moving forward.
4.0
Jun 15, 2025
Recommend
CEO approval
Business Outlook

Pros

*Supportive and approachable leadership team. *Great opportunities for career development and internal mobility. *Positive and collaborative team culture. *Transparent communication from management. *Good work-life balance and flexibility (especially with remote work options). *Competitive salary and benefits package.

Cons

*A fast-paced environment may feel overwhelming for some. *More structured onboarding for new hires could be helpful.

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Firstsource Solutions Response
1y
Thank you for your detailed and thoughtful feedback! We’re pleased to know you value the supportive leadership, career growth opportunities, and the collaborative culture at Firstsource. While we do have a structure in place to support new hires, your suggestion reinforces the importance of continuously refining it to ensure a seamless transition for all. We're committed to maintaining our open culture and growth mindset, and will continue to invest in employee development to make Firstsource an even better place to work.
5.0
Jun 11, 2025

Firstsource experience

Recommend
CEO approval
Business Outlook

Pros

Career opportunity Always understand employees needs Always felt heard. This company always give preference and priority to the employees in terms of promotion and career path.

Cons

I wouldn't say anything in terms of disadvantage. Because I do remember the day I walked into firstsource for interview and this person Kiran Joy was just amazing and responsive in terms of all my interview rounds. Post which the on-boarding transition was just great where had the opportunity to meet our Head of department Karishma and Vivek. Both of them lead by example to all of us and we are always admire the way they work and we feel so motivated. I still look upto them and see myself one day to be in that position. I have always been on top my game, make sure to meet all my stats on a monthly basis and top the floor. My motive is always keep the customer happy when they end the chat and make them feel that we always here to serve. I wouldn't end this note mentioning about my Team leader Judith who has and will be still a great support and mentor in all that I do on a daily basis. Supports me to grow in this industry and we have all the exposure to learn new skills to floor walk and support the new batches and improve our skill set. She's just amazing and love to work along in the same team and my fellow team members are just amazing we always sit together and learn from each other. And my trainer Asim who is down to earth person and who always helps me out in all process clarification and make sure he sit next to us and help us understand He's been a great trainer and mentor and always support me in terms of personal growth. I love this place and would like to see myself in a good position in days to come.

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Firstsource Solutions Response
1y
Thank you so much for your heartfelt and inspiring feedback! It’s truly rewarding to hear how positively your journey at Firstsource has shaped your personal and professional growth. We’re especially happy to know that you’ve consistently felt heard, supported, and valued — this reflects the kind of employee-centric culture we strive to uphold. Your appreciation for leaders like Kiran Joy, Karishma, Vivek, Judith, and Asim speaks volumes about the strong mentorship and collaborative spirit within your team. We're excited to see where your journey takes you and are confident, you'll continue to grow and inspire others along the way.
Viewing 64 - 66 of 107 Reviews

Glassdoor has 4,371 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.