Is Firstsource Solutions a good company to work for as a Senior Associate?

Senior Associate professionals working at Firstsource Solutions have rated their employer with 4.5 out of 5 stars in 107 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Senior Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Senior Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Senior Associate employees well?

Senior Associate professionals rate their compensation and benefits at Firstsource Solutions with 4.3 out of 5 stars based on 107 anonymously submitted employee reviews. This is 12.3% better than the company average rating for salary and benefits. Find out more about Senior Associate salaries at Firstsource Solutions.

How happy are Senior Associate professionals working at Firstsource Solutions?

96% of Senior Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 6% in the past 12 months. Senior Associate professionals have also rated Firstsource Solutions with a 4.4 rating for work-life-balance, 4.5 rating for diversity and inclusion, 4.4 rating for culture and values and 4.5 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 140 reviews)); "good work environment and supportive" ((in 120 reviews)); "work life balance is good" ((in 102 reviews)); "Good work culture and balancing work life" ((in 95 reviews)); "Can work from home if quality is good." ((in 92 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 180 reviews)); "Unorganized and chaotic at times pay is low" ((in 157 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 50 reviews)); "No job security and communication with HR's will be very worst." ((in 38 reviews)); "communication is poor" ((in 23 reviews))

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Firstsource Solutions

Firstsource Solutions Senior Associate reviews

4.5

96% would recommend to a friend

(107 total reviews)

Ritesh Idnani

98% approve of CEO

98% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.5

Senior management

4.5

Career opportunities

4.4

Culture & values

4.4

Work/Life balance

4.3

Compensation and benefits

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Senior Associate employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 107 company reviews on Glassdoor. This indicates that most Senior Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Senior Associate professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

107 reviews

5.0

May 8, 2025

A Workplace Built on Growth and Collaboration

Senior associate

Recommend

CEO approval

Business Outlook

Pros

Working at first source has been an enriching experience filled with growth, collaboration, and opportunities. The company fosters a positive work culture where employees are valued, supported, and encouraged to bring innovative ideas to the table. Leadership is approachable and committed to making meaningful improvements, ensuring a healthy balance between productivity and employee well-being.

Cons

I haven't seen any cons for this company, it's a nice place to work.

Firstsource Solutions Response

Thank you for sharing such thoughtful feedback! It’s wonderful to hear that your experience has been enriching and that the company’s positive culture, supportive leadership, and emphasis on innovation and well-being have made a meaningful impact on your journey.

5.0

May 8, 2025

Next-Level Work Environment

Senior associate

Recommend

CEO approval

Business Outlook

Pros

Firstsource Limited provides ample opportunities for learning and professional growth The management was approachable and maintained clear communication and office at Navalur is well-maintained with good facilities. Great culture and overall amazing place to work and reflecting satisfaction with company culture and job security.

Cons

one way cabs Night Shifts incentive plans

Firstsource Solutions Response

Thank you for your valuable feedback! We’re glad to hear that you appreciate the learning opportunities, approachable management, and positive work culture at our Navalur office. We acknowledge your points regarding one-way cabs, night shifts, and incentive plans, which are shaped by business requirements.

4.0

May 8, 2025

Supportive work culture

Senior associate

Recommend

CEO approval

Business Outlook

Pros

The work culture at Firstsource is genuinely supportive, and managers are generally approachable and willing to guide. There’s a strong emphasis on teamwork, and the environment feels stable. The company provides opportunities to learn new skills and work with well-known clients. Internal movements are possible if you're proactive, and HR policies are fairly transparent.

Cons

While the work environment is positive, compensation and yearly appraisals could be more competitive. Some processes are rigid and slow to change. Growth opportunities vary by team and business vertical, so progress can feel inconsistent.

Firstsource Solutions Response

Thank you for your thoughtful feedback! We’re glad to hear that the supportive work culture, approachable management, and learning opportunities have made a positive impact. We recognize the concerns around compensation competitiveness, appraisal pace, and variability in growth opportunities across teams

Viewing 67 - 69 of 107 Reviews

Jobs at Firstsource Solutions

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Collections call center representative (2 Days Off)

Bilingual Collections Agent (Experience Needed)

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A Workplace Built on Growth and Collaboration

Next-Level Work Environment

Supportive work culture

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