Is Firstsource Solutions a good company to work for as a Senior Associate?

Senior Associate professionals working at Firstsource Solutions have rated their employer with 4.5 out of 5 stars in 107 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Senior Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Senior Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Senior Associate employees well?

Senior Associate professionals rate their compensation and benefits at Firstsource Solutions with 4.3 out of 5 stars based on 107 anonymously submitted employee reviews. This is 12.3% better than the company average rating for salary and benefits. Find out more about Senior Associate salaries at Firstsource Solutions.

How happy are Senior Associate professionals working at Firstsource Solutions?

96% of Senior Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 6% in the past 12 months. Senior Associate professionals have also rated Firstsource Solutions with a 4.4 rating for work-life-balance, 4.5 rating for diversity and inclusion, 4.4 rating for culture and values and 4.5 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 140 reviews)); "good work environment and supportive" ((in 120 reviews)); "work life balance is good" ((in 102 reviews)); "Good work culture and balancing work life" ((in 95 reviews)); "Can work from home if quality is good." ((in 92 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 180 reviews)); "Unorganized and chaotic at times pay is low" ((in 157 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 50 reviews)); "No job security and communication with HR's will be very worst." ((in 38 reviews)); "communication is poor" ((in 23 reviews))

Firstsource Solutions Senior Associate reviews

4.5

96% would recommend to a friend

(107 total reviews)

Ritesh Idnani

98% approve of CEO

98% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (107 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Senior Associate employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 107 company reviews on Glassdoor. This indicates that most Senior Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Senior Associate professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

107 reviews

4.0

May 8, 2025

Great place to career growth

Senior associate

Recommend

CEO approval

Business Outlook

Pros

Firstsource Limited offers a solid platform for professional development. The company provides a supportive environment, with approachable leadership and a culture that encourages continuous learning. Opportunities for internal movement and upskilling are readily available, and high performers are often recognized and rewarded, especially for those starting their careers.

Cons

Compensation could be more competitive compared to industry standards. In some departments, growth may feel slower due to limited openings at higher levels. Processes can sometimes be a bit rigid, but this is improving.

Firstsource Solutions Response

1y

Thank you for the insightful feedback! It’s great to hear that the company provides a strong foundation for professional growth with supportive leadership and a culture that values learning and recognition. Compensation could be more competitive compared to industry standards — however, salaries are aligned with company policies and standards. Growth opportunities in some departments may feel limited due to fewer openings at higher levels. We agree that enhancing transparency around career progression paths is essential for boosting employee motivation and ensuring long-term retention.

5.0

Apr 13, 2025

Great workplace with growth opportunities

Senior associate

Recommend

CEO approval

Business Outlook

Pros

Supportive management, great work-life balance, learning opportunities, friendly team, and a positive work environment.

Cons

Difficulty in occasional long working hours,

Firstsource Solutions Response

1y

Thank you for sharing your feedback! We're happy to hear that you’ve had a positive experience with our management, team culture, and learning environment. We understand that occasional long working hours can be challenging and are continuously working on optimizing workload distribution to support better balance. Your input helps us grow—thank you for being a valued part of the team!

5.0

Apr 13, 2025

Time Worth Spent

Senior associate

Recommend

CEO approval

Business Outlook

Pros

Firstsource Solutions an incredibly rewarding two-year journey. Over this time, I’ve had the privilege to grow both personally and professionally, and I deeply appreciate the trust and opportunities the organization has given me. The recent responsibilities entrusted to me have been both challenging and motivating, and I’m truly thankful for the confidence that upper management has shown in my abilities. The mentorship and support I’ve received from leadership. Your guidance has not only helped me navigate new challenges with clarity, but also strengthened my confidence to take initiative and aim higher. The commitment to nurturing talent makes this company a truly empowering place to work. I’m excited and proud to be part of this journey with Firstsource Solutions.

Cons

Transport & Commute – Minor Drawback While the company does offer a two-way transport facility to accommodate shift timings—a definite plus—the commute can sometimes be a bit of a challenge. As someone working in Bengaluru, this is a fairly common experience. You might end up spending an extra 1–2 hours on the road, or arrive at the office an hour early, leaving you to figure out how to make productive use of that time. It’s not a major issue, but something worth noting for those who value a tightly optimized daily schedule.

Firstsource Solutions Response

1y

Thank you for sharing your heartfelt feedback! We’re thrilled to hear about your incredible two-year journey and the personal and professional growth you've experienced with us. It’s truly encouraging to know that the responsibilities entrusted to you have been both challenging and motivating—and that you feel supported by leadership and empowered to take initiative. At Firstsource, we are committed to nurturing talent, building strong mentorship channels, and providing meaningful growth opportunities. Your words reaffirm that we are on the right path. We appreciate your continued contributions and are excited to see all that you’ll accomplish moving forward. Let’s continue growing together!

Viewing 70 - 72 of 107 Reviews

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