Is Firstsource Solutions a good company to work for as a Senior Customer Associate?

Senior Customer Associate professionals working at Firstsource Solutions have rated their employer with 4.5 out of 5 stars in 79 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Senior Customer Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Senior Customer Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Senior Customer Associate employees well?

Senior Customer Associate professionals rate their compensation and benefits at Firstsource Solutions with 4.1 out of 5 stars based on 79 anonymously submitted employee reviews. This is 7.6% better than the company average rating for salary and benefits. Find out more about Senior Customer Associate salaries at Firstsource Solutions.

How happy are Senior Customer Associate professionals working at Firstsource Solutions?

95% of Senior Customer Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 1% in the past 12 months. Senior Customer Associate professionals have also rated Firstsource Solutions with a 4.0 rating for work-life-balance, 4.4 rating for diversity and inclusion, 4.4 rating for culture and values and 4.4 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 148 reviews)); "good work environment and supportive" ((in 123 reviews)); "Can work from home if quality is good." ((in 96 reviews)); "Good work culture and balancing work life" ((in 94 reviews)); "work life balance is good" ((in 93 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Salary and hike percentage is low" ((in 172 reviews)); "Unorganized and chaotic at times pay is low" ((in 155 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 79 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 45 reviews)); "No job security and communication with HR's will be very worst." ((in 36 reviews))

Firstsource Solutions Senior Customer Associate reviews

4.5

95% would recommend to a friend

(79 total reviews)

Ritesh Idnani

96% approve of CEO

99% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (79 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Senior Customer Associate employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 79 company reviews on Glassdoor. This indicates that most Senior Customer Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Senior Customer Associate professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

79 reviews

5.0

Feb 18, 2025

5

Senior customer associate

Recommend

CEO approval

Business Outlook

Pros

Comprehensive pricing logic Flexible business rules

Cons

No negative feedback of this organization.

Firstsource Solutions Response

1y

Thank you for your positive feedback! We're glad to hear that you appreciate our comprehensive pricing logic and flexible business rules. We also appreciate your advice to encourage open communication. Transparency and collaboration are key to a thriving workplace, and we are continuously working on fostering an environment where everyone feels heard and valued.

4.0

Feb 15, 2025

Great place

Senior customer service associate

Recommend

CEO approval

Business Outlook

Pros

Great place to work in

Cons

Low pay scale in general

Firstsource Solutions Response

1y

Thank you for your feedback! We're glad to hear that you find Firstsource a great place to work. While our compensation follows company standards, we continuously evaluate market trends to ensure competitive salaries and benefits. Your input is valuable, and we appreciate your dedication to the organization.

5.0

Nov 20, 2024

Firstsource solution review

Sr customer service associate

Recommend

CEO approval

Business Outlook

Pros

Morning shift, good pay, working system.

Cons

Sometimes shift change every one month

Firstsource Solutions Response

1y

Thank you for sharing your feedback! We’re glad to hear you appreciate the morning shifts, good pay, and efficient working systems. These aspects are central to creating a supportive and rewarding work environment, these changes are based on business requirements and are scheduled to ensure transparency and smooth operations.

Viewing 22 - 24 of 79 Reviews

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