Is Firstsource Solutions a good company to work for as a Senior Customer Associate?

Senior Customer Associate professionals working at Firstsource Solutions have rated their employer with 4.5 out of 5 stars in 79 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Senior Customer Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Senior Customer Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Senior Customer Associate employees well?

Senior Customer Associate professionals rate their compensation and benefits at Firstsource Solutions with 4.1 out of 5 stars based on 79 anonymously submitted employee reviews. This is 7.6% better than the company average rating for salary and benefits. Find out more about Senior Customer Associate salaries at Firstsource Solutions.

How happy are Senior Customer Associate professionals working at Firstsource Solutions?

95% of Senior Customer Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 1% in the past 12 months. Senior Customer Associate professionals have also rated Firstsource Solutions with a 4.0 rating for work-life-balance, 4.4 rating for diversity and inclusion, 4.4 rating for culture and values and 4.4 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 148 reviews)); "good work environment and supportive" ((in 123 reviews)); "Can work from home if quality is good." ((in 96 reviews)); "Good work culture and balancing work life" ((in 94 reviews)); "work life balance is good" ((in 93 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Salary and hike percentage is low" ((in 172 reviews)); "Unorganized and chaotic at times pay is low" ((in 155 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 79 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 45 reviews)); "No job security and communication with HR's will be very worst." ((in 36 reviews))

Firstsource Solutions Senior Customer Associate reviews

4.5

95% would recommend to a friend

(79 total reviews)

Ritesh Idnani

96% approve of CEO

99% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (79 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Senior Customer Associate employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 79 company reviews on Glassdoor. This indicates that most Senior Customer Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Senior Customer Associate professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

79 reviews

5.0

Jul 18, 2025

Supportive Work Culture with Good Opportunities

Sr customer service associate

Recommend

CEO approval

Business Outlook

Pros

Friendly, collaborative environment with approachable leadership.Very Supportive Management, Stable projects and strong client portfolio with Learning opportunities.

Cons

There is no major Concerns to say, if we are facing any issues concerns management will clear on time.

Firstsource Solutions Response

11mo

Thank you for sharing your feedback! It’s great to hear you value the friendly, collaborative environment and the supportive management at Firstsource. We’re glad that the learning opportunities and stable projects have contributed to a positive experience for you. We will continue to focus on creating an environment where employees feel empowered to take initiative and grow.

3.0

Jul 15, 2025

My experience at firstsource

Senior customer service associate

Recommend

CEO approval

Business Outlook

Pros

Very good place to start our career. I can see very good work culture in firstsource. No work pressure. Manager and our TL is very supportive.

Cons

Not providing 2 way cab

Firstsource Solutions Response

11mo

Thank you for your feedback! It’s great to hear that you find Firstsource a very good place to start a career, with a positive work culture, no work pressure, and supportive managers and TLs. These are strong factors that make a workplace enjoyable and growth-oriented. Two-way cab facility, as you mentioned, this is aligned with company policy and business requirements,

5.0

May 22, 2025

My experience in Firstsource Solutions Limited

Senior customer support associate

Recommend

CEO approval

Business Outlook

Pros

Management here is good and very supportive towards employees. Great work environment. No work stress. We have lot of career opportunities here.

Cons

Should provide two-way cab facility.

Firstsource Solutions Response

1y

Thank you for sharing your feedback! We’re happy to know you appreciate the supportive management, positive work environment, and the career opportunities available. It's great to hear that you're experiencing a healthy work-life balance with no stress. Regarding your suggestion on the two-way cab facility — we understand how this could further enhance your daily experience. While current transportation services are aligned with operational needs,

Viewing 19 - 21 of 79 Reviews

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