Is Firstsource Solutions a good company to work for as a Senior Customer Service Associate?

Senior Customer Service Associate professionals working at Firstsource Solutions have rated their employer with 4.5 out of 5 stars in 62 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Senior Customer Service Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Senior Customer Service Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Senior Customer Service Associate employees well?

Senior Customer Service Associate professionals rate their compensation and benefits at Firstsource Solutions with 4.0 out of 5 stars based on 62 anonymously submitted employee reviews. This is 5.1% better than the company average rating for salary and benefits. Find out more about Senior Customer Service Associate salaries at Firstsource Solutions.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (78) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 138 reviews)); "good work environment and supportive" ((in 119 reviews)); "Good work culture and balancing work life" ((in 99 reviews)); "Work from home for more than 1 year" ((in 93 reviews)); "work life balance is good" ((in 88 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 174 reviews)); "Unorganized and chaotic at times pay is low" ((in 157 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 83 reviews)); "Bad managers and sme and TL" ((in 80 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 48 reviews))

Firstsource Solutions Senior Customer Service Associate reviews

4.5

98% would recommend to a friend

(62 total reviews)

Ritesh Idnani

100% approve of CEO

98% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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Senior Customer Service Associate employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 62 company reviews on Glassdoor. This indicates that most Senior Customer Service Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Senior Customer Service Associate professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

62 reviews

5.0

Jul 1, 2019

Superbbb environment

Senior customer service associate

Recommend

CEO approval

Business Outlook

Pros

Working environment....salary on time...location...shift flexibility....behaviour of team leader

Cons

There are nothing in downsides in the office premises

Firstsource Solutions Response

7y

Thanks for writing in. It is encouraging to know you recommend us as an employer. All the best

3.0

Mar 14, 2019

Good

Senior customer service associate

Recommend

CEO approval

Business Outlook

Pros

Friendly team leads and managers

Cons

Salary and infrastructure, employee concern

Firstsource Solutions Response

7y

Thanks for writing in. It is encouraging to know you recommend us as an employer.

1.0

Nov 9, 2018

Bad infrastructure, no play area, boring

Senior customer service associate

Recommend

CEO approval

Business Outlook

Pros

Nothing good in this company l. If you want to waste your life in a company. This is the best. There are no pros. The company sucks

Cons

No good infrastructure, u have to pay for gym lol, less salary and growth, no playground , boring job, can’t even take book inside. THtose who wish to ruin you precious days, you all are welcome to this company.

Firstsource Solutions Response

7y

Thanks for writing in. We take your feedback sincerely. Firstsource being a client centric company is driven by an environment that protects the customer and client data and hence comes with a few restrictions. Having said that, our people are at the core of our values and giving them a great experience is priority for us. Do provide us with your contact details so we can get in touch and understand your concern in detail. You can alternatively also connect with your HR SPOCs who will definitely help you with all your concerns.

Viewing 55 - 57 of 62 Reviews

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