Is Firstsource Solutions a good company to work for as a Senior Customer Service Associate?

Senior Customer Service Associate professionals working at Firstsource Solutions have rated their employer with 4.5 out of 5 stars in 62 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Senior Customer Service Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Senior Customer Service Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Senior Customer Service Associate employees well?

Senior Customer Service Associate professionals rate their compensation and benefits at Firstsource Solutions with 4.0 out of 5 stars based on 62 anonymously submitted employee reviews. This is 5.1% better than the company average rating for salary and benefits. Find out more about Senior Customer Service Associate salaries at Firstsource Solutions.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 138 reviews)); "Good work environment and Colleagues" ((in 115 reviews)); "Good work culture and balancing work life" ((in 96 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 92 reviews)); "work life balance is good" ((in 88 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 166 reviews)); "Unorganized and chaotic at times pay is low" ((in 158 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 49 reviews)); "No job security and communication with HR's will be very worst." ((in 37 reviews)); "Each breakdown had to be logged or your pay would be docked for time off line." ((in 16 reviews))

Firstsource Solutions Senior Customer Service Associate reviews

4.5

98% would recommend to a friend

(62 total reviews)

Ritesh Idnani

100% approve of CEO

98% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Senior Customer Service Associate employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 62 company reviews on Glassdoor. This indicates that most Senior Customer Service Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Senior Customer Service Associate professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

62 reviews

3.0

Apr 19, 2020

Needs to upgrade

Senior customer service associate

Recommend

CEO approval

Business Outlook

Pros

Good place to work very chilled out atmosphere, chilled out people, easy job

Cons

need more money, more connect with employer and employee, and need to upgrade

Firstsource Solutions Response

6y

Thanks for taking time to write your review on Glassdoor. We love receiving feedback from our colleagues as it allows us to make Firstsource a better place to work. We encourage you to reach out to your Employee Engagement SPOC to discuss concerns regarding Pay and Employee Connect forums. Wishing you a fulfilling career with Firstsource!

3.0

Nov 25, 2019

Pressure free Work

Senior customer service associate

Recommend

CEO approval

Business Outlook

Pros

Work atmosphere, Weekend fun,Monthly once cultural fest

Cons

SALARY , NIGHTSHIFT, One way cab

Firstsource Solutions Response

6y

We appreciate you sharing your honest feedback. Listening to our employees and empowering them to share ideas and improvements is something that is very important to us. Firstsource being a client centric company is driven by an environment that protects the customer and client data and hence comes with a few restrictions. Having said that, we are bound to work in nightshifts. We will definitely take your feedback regarding salary and cab facilities and work towards improving it.

3.0

Aug 29, 2019

Senior Customer Service Associate

Senior customer service associate

Recommend

CEO approval

Business Outlook

Pros

Helpful and quite employee centric experience

Cons

Bias at times as per tenurity of an employee

Firstsource Solutions Response

6y

Thanks for writing in. We take your feedback sincerely. People Centricity being one of our core values, we like to ensure we make a great place for everyone to work. Having said that we request you to please reach out to your Employee Engagement SPOCs who can help you with your concern.

Viewing 52 - 54 of 62 Reviews

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