Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Firstsource Solutions

      Engaged Employer

      Firstsource Solutions reviews about "training"

      84% positive business outlook

      Ratings by category

      4.2

      Diversity & inclusion

      4.1

      Career opportunities

      4.0

      Culture & values

      4.0

      Senior management

      3.9

      Work/Life balance

      3.8

      Compensation and benefits

      Ratings by demographic groups

      Reviews by job title

      371 reviews
      5.0
      Dec 1, 2021

      Ok to work

      Security officer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Learnt how to deal with different people

      Cons

      Not enough training, not enough pay and information is not given properly.

      avatar
      Firstsource Solutions Response
      4y
      Thank you for your 5 star review. We’re pleased to hear that you have developed your people skills since joining us. We’re always keen to help our employees improve through learning – please reach out to your HR Partner if you feel you need more training and support to carry out your role. Regarding the working environment and the way information is provided, we’re keen to understand more about this. Please reach out to your local HR Partner to discuss your feedback and any suggestions you might have on ways to improve this.
      1.0
      Nov 15, 2021

      Stay well clear

      Custoner service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      If there were any, I would have said.

      Cons

      Terrible company. Shocking management. Stay well clear. Modern Slavery. Management / trainers mare are shocking. Treated lesser then management. Awful culture and condescending rude training people.

      avatar
      Firstsource Solutions Response
      4y
      Thank you for taking the time to write a review. We take your comments very seriously and would like to know more. Please contact your local HR team at your earliest opportunity so that we can investigate what happened and look for ways to improve. We look forward to hearing from you.
      5.0
      Oct 27, 2021

      Good place

      Broadband retention agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Bonus. Good banter. Good training

      Cons

      Geta busy. Bosses dont really help. Limted on offers

      avatar
      Firstsource Solutions Response
      4y
      Thank you for your feedback – we’re pleased to hear that you recommend Firstsource as a good place to work. It’s great to hear that you enjoyed your training and are now enjoying the banter with your colleagues. We strive to provide a working environment where you can engage with your peers and we’re pleased this is working well for you. It’s a fast paced environment and one that gets busy – both of which work towards the bonus you mention! We’re sorry, however, that you don’t feel supported by your Team Leader – please reach out to a member of your local HR Team who will be able to offer support. We wish you a long and fulfilling career with us.
      1.0
      Jan 18, 2022

      Wouldn’t bother

      Sales advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      None, poor training, long hours, strict school like policies for no reason, dealing with customers fed up of being harassed

      Cons

      Same as above, takes a real toll on mental health for some and management speak to staff terribly

      avatar
      Firstsource Solutions Response
      4y
      Thank you for taking the time to leave a review. We are sorry to hear that your time with us was not a good experience. We strive to provide a working environment where our people feel valued, respected, and treated like adults – it’s concerning to see you felt that wasn’t the case. Our training programmes are designed to equip you with the skills and knowledge required to deal with customer calls, we’re sorry this didn’t meet your needs. Our Team Leaders are there to support their people day in day out, and our Mental Health First Aiders are always on hand to provide assistance when needed. Alongside this our Employee Assistance Programme is available to everyone to help when times get tough – we hope you took advantage of this whilst you were with us. If you’d like to reach out to provide more detail, please contact your local HR Manager at your earliest convenience. We wish you all the very best in your future career.
      1.0
      Dec 1, 2021

      Bullies

      Sales advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Training was good and help

      Cons

      Bullying toxic environment awful place

      avatar
      Firstsource Solutions Response
      4y
      Thank you for taking the time to leave a review. We’re sorry to hear that your time with us was not reflective of the people centric culture we strive to deliver. Our Team Leaders work hard to provide an environment of support and guidance and we’re sorry this was not your experience. Your comments are concerning and we have strict policies in place regarding behaviour which do not tolerate bullying in any way. We would like to know more about your personal experience and invite you to reach out to your local HR Manager at your earliest convenience.
      5.0
      Dec 21, 2021

      One of the most amazing company I've worked for so far.

      Csa - customer service associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      One of the reasons could be the training staff, the HR and the TL's who are so supportive and helpful with everything. The Manager do understand us personally and help us figure a way out. The canteen no doubt is the best and most affordable. The staff members are really very helpful and cheering.

      Cons

      There are quiet a lot of deductions in the incentives. For eg: If taken an AL the incentive that is £20 is cut off which doesn't make sense caused AL is meant to be an off which shouldn't affect the incentive if not working on that day.

      5.0
      Dec 7, 2021

      Taking calls

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay good training always help when you need

      Cons

      Not really any cons to say

      avatar
      Firstsource Solutions Response
      4y
      Thank you for taking the time to write a review. We are delighted to hear that you enjoyed your time with us. Our people centric culture provides an environment where you can learn, develop and progress your career whilst connecting and engaging with your colleagues. It’s great to hear you had a positive experience and had all the support that you needed. We wish you all the very best in your future career.
      4.0
      Dec 2, 2021

      Firstsource

      Remote benefits recertification specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work around your schedule Keep you busy Mild training Provide equipment Understanding

      Cons

      Pay Not enough training Glitches Get confused Not organized

      avatar
      Firstsource Solutions Response
      4y
      Thank you for taking the time to share your feedback. We encourage active employees to speak to their HR Partner or leadership team if they have suggestions for improvement. We have implemented many ideas that have come directly from our employees as a positive employee experience is our highest priority.
      1.0
      Dec 2, 2021

      Absolutely shambolic and that's being kind

      Direct banking advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very few other than meeting some really good people.

      Cons

      • Micromanaging to the absolute extreme. • Complete and utter lack of engagement from top to bottom. • Genuinely feels like working in a concentration camp. • Stat-bashing to the extreme. • Absolutely slaughtered with call volumes from the start of the shift to the end with minimal offline time and refuse to give 5-10 minutes ad-hoc offline time when really struggling. • ZERO incentives, regardless of how much this is preached during training, its all LIES. • The operations managers are an absolute disgrace, they will promise you a specific request until it comes to it and claim they have no clue what you are talking about. • It seems at the start of every single shift there is a fresh client requirement to be rammed down your throat, which is fine, but they expect you to perform like a robot with little motivation.

      avatar
      Firstsource Solutions Response
      4y
      Thank you for taking the time to write a review. We are sorry to hear you’re not enjoying working with us and are concerned at some of the comments you have made. We are a high volume, fast paced environment and appreciate the intensity that call volumes can sometimes bring. Our people focussed culture is designed to provide an environment where employees can grow and learn, and flourish in their careers. We are concerned if this is not what you are experiencing and would like to help make things better for you. Please reach out to your HR Manager to share your experience and discuss what we can do to improve things for you.
      Viewing 58 - 60 of 371 Reviews
      Related searches: Firstsource Solutions jobs | Firstsource Solutions salaries | Firstsource Solutions benefits | Firstsource Solutions interviews
      ReviewsFirstsource Solutions reviews

      Glassdoor has 4,372 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.