Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 138 reviews)); "good work environment and supportive" ((in 125 reviews)); "Good work culture and balancing work life" ((in 101 reviews)); "Flexible working and work from home." ((in 101 reviews)); "work life balance is good" ((in 93 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 178 reviews)); "Unorganized and chaotic at times pay is low" ((in 155 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 51 reviews)); "No job security and communication with HR's will be very worst." ((in 37 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Ciudad de México , Cuautitlán

Firstsource Solutions "training" Reviews

3.0

May 5, 2022

It's okay but seriously underpaid

Claims examiner

Recommend

CEO approval

Business Outlook

Pros

Flexible hours, training has improved, fully work from home.

Cons

There is no base pay. You get paid by the piece. Piece rates are often not reflective of the work actually needing to be done. They sell it like you can make as much money as you work for but it's not possible to get the work done correctly and make even $15 dollars an hour. This wasn't as much of a problem when they also allowed you to filter for the easier claims to balance it out. Now that's not allowed but the piece rate has not been increased. Often process changes just increase your work load but raises don't really exist because you're just paid by the same piece rate as the brand new guy. Technically there's an hourly rate that's used for training. If there are system issues you pay for it by not being paid. Tons of overtime is expected and essentially required if you want to pay your bills.

Firstsource Solutions Response

Thank you for writing in. We are pleased to know that you are happy with the flexibility and training provided. We are committed to giving Firstsourcers competitive compensation and benefits and have a team that continually reviews them to be at par with market standards. Some employees, work on a pay-matrix scale where they are paid per claim that they process. Our matrix employees typically earn above-average hourly compensation in comparison to roles that pay on a strictly hourly basis. The matrix is enhanced with higher production, quality, and meeting financial goals for each work process. We encourage you to connect with your HR partner so that your queries can be addressed quickly. We wish you a fulfilling career with Firstsource.

3.0

May 25, 2022

Hit and miss

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Initial training would be very good

Cons

the process demands a lot but considerably pay is less

Firstsource Solutions Response

Thank you for your review. We are happy that you appreciate the training provided. We are committed to giving Firstsourcers competitive compensation and benefits and have a team that continually reviews them to be at par with market trends. We encourage you to connect with your HR partner in case of any queries, so that can be resolved quickly. We wish you a long and fulfilling career with us.

5.0

Jun 8, 2022

WFH

Customer service agent

Recommend

CEO approval

Business Outlook

Pros

Amazing team and training. Support given is massive

Cons

Could have earlier finishes, some finishes come at 7:15 (but it’s wfh so not too bad)

3.0

Mar 31, 2022

Company is good but some processes isn't

Customer service executive

Recommend

CEO approval

Business Outlook

Pros

Good management Good environment engaging activities cultural diversity gender equality

Cons

bad managers poor promotion bad pay bad training no way to speak to upper mnanagement

4.0

Feb 4, 2022

Nice company, could have better training

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Call volume Sign on bonus Daily duties Easy to move up in company Friendly staff

Cons

Short training, could teach WAY more Scheduling, depends on your time zone Pay could be a lil more

Firstsource Solutions Response

Thank you for your review. We are happy to know about your positive experience at Firstsource. We pride ourselves on delivering robust and thorough training for all of our new employees, and we’re concerned to hear this was not your experience. We continue to look for ways to improve our training and I hope you have spoken to your Supervisor to get the additional training you needed. Firstsource provides a competitive compensation package and offers a range of benefits – these are continually being reviewed based on market trends. Employees’ work schedules are aligned to suit the team’s or client’s requirements. These are planned and communicated to employees well in advance. Please reach out to your HR Manager should you have any concerns about this. Wishing you a long and fulfilling career with Firstsource.

2.0

Apr 15, 2022

Very unorganized

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Remote work and not much micromanaging

Cons

Bad training, Communication is worse and the pay for the work is not enough.

Firstsource Solutions Response

Thanks for your review. We're sorry to hear you felt the training and communication you received wasn’t sufficient to set you up for the job – I do hope you raised this with your Team Leader so they could offer you additional support. In addition to your basic salary we offer a number of perks, benefits and incentive schemes – We're sorry if you weren’t aware of these whilst you were with us. Good luck in your future career.

3.0

May 10, 2022

Telephone banking

Customer advisor

Recommend

CEO approval

Business Outlook

Pros

Work from home Pay on time Easy to move shifts Shift patterns

Cons

Late shifts Lacks training on certain aspects eg. Loans Timed breaks - 1min late from break is deducted from pay High call volumes- never any call swings

Firstsource Solutions Response

Thank you for your review – it’s good to see you are building your career with us. We're pleased to hear you enjoy the flexible working arrangements we have and that you are able to adjust your shifts as and when needed. As a high volume, fast-paced customer service provider it can sometimes feel intense but our people do a great job of providing the help our customers need. You mention a lack of training – please reach out to your Team Leader or HR Team to get support with this – we can put the relevant steps in place to bring you up to speed with the knowledge you need. All the very best for a long and successful career.

5.0

Apr 4, 2022

“Firstsource Solutions is an extremely fast-growing company and a wonderful place to work!

Senior analyst - underwriting

Recommend

CEO approval

Business Outlook

Pros

The Management truly cares about each individual, welcomes creativity, and leads by example. The culture at Firstsource is the best I've ever worked for and everyone is authentic and loves what they do. Training processes are great and really help people to feel comfortable in each position. The managers are always willing to help and will take time out of their day to dedicate helping you if needed. Because Firstsource is growing so rapidly, there are some changes that happen fairly frequently, which can be stressful at times, but overall i would really recommend people to work with Firstsource to make a difference in their work life” Pro's: Positive & Transparent work culture. Friendly Environment. Better Opportunities for Professional Growth. Learning & Development. Excellent Rewards and Recognition to motivate employee's. Company understands work-Life Balance and respects that.

Cons

The Appraisal & Compensation should be scaled up as I see this is the only factor for a drawback at Firstsource. "Appraisal's/Compensation's are the factors that Motivate employees and boost their output"

Firstsource Solutions Response

Thank you for taking the time to share your experience, and it's great to know how contented and trusted you feel at work. Providing an enabling work environment to Firstsourcers is extremely important to us as we continually work towards enhancing it. Meritocracy is one of the hallmarks of our people-centric culture – The commitment and performance of our employees never go unnoticed and is appreciated and rewarded. However, we are taking your feedback and will address the areas we missed in delivering a great experience to you. All the best for a long and happy career with us.

2.0

Jun 5, 2022

Lost job due to sickness

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Long training and seemed to have plenty of opportunities

Cons

Got sick, needed blood and iron transfusions, and I got let go.

Firstsource Solutions Response

Thanks for writing in. We believe in sustaining a great working environment and deem our employees’ health, wellbeing and happiness to be the most important factor. We wish you best in your future career.