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Firstsource Solutions

Engaged Employer

Firstsource Solutions reviews about "training"

84% positive business outlook

Reviews by job title

371 reviews
5.0
Jul 9, 2025
Recommend
CEO approval
Business Outlook

Pros

Supportive team environment and approachable managers. Work-from-home options improve work-life balance. Good initial training and onboarding process. Timely salary payments and predictable workflow. Opportunities for entry-level healthcare roles.

Cons

Benefits package lacks flexibility and depth. Workload can be repetitive and monotonous. Not much recognition for high performance. Limited career advancement opportunities.

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Firstsource Solutions Response
11mo
Thank you for sharing your detailed feedback! We’re pleased to hear that you’ve had a positive experience with the team environment, management support, and the onboarding process. It's encouraging to know that the work-from-home flexibility and predictable workflows have been beneficial. Please be assured that career development and employee engagement are ongoing priorities, with various IJP opportunities and recognition programs in place. We encourage you to have open conversations with your manager or HR partner to explore growth pathways and share specific concerns.
5.0
Jul 25, 2025
Recommend
CEO approval
Business Outlook

Pros

1.. Supportive and approachable management 2. Good learning opportunities, especially for freshers 3. Timely salary payments and decent payroll handling 4. Opportunities for internal movement and growth 5. Friendly and cooperative team environment 6. Decent work-life balance in some processes 7. Exposure to client interactions and real-world scenarios 8. Training sessions and onboarding support are well structured 9. Flexible shift options (process dependent) 10. Employee engagement activities and recognition programs

Cons

Long Notice periods which causes dissatifaction

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Firstsource Solutions Response
11mo
Thank you for sharing your detailed feedback! It’s great to know you appreciate the supportive management, structured training, timely payroll, and the internal growth opportunities. Your positive experience with employee engagement and recognition programs is encouraging and reflects our continued focus on creating a strong work culture. These are aligned with company policy to ensure smooth transitions.
1.0
Jun 25, 2025
Recommend
CEO approval
Business Outlook

Pros

Only Remote work - that’s it

Cons

Low pay . Unrealistic expectations, no training , favoritism amongst management. No job security . No PTO - terrible communication.

1.0
Jul 18, 2025

Crazy

Recommend
CEO approval
Business Outlook

Pros

Get paid every two weeks

Cons

Inconsistent and inadequate training Call after call with different call types which can be something you haven’t dealt with before and are expected to deal with asap.

5.0
Jul 24, 2025

Firstsource Review

Recommend
CEO approval
Business Outlook

Pros

Positive Work Environment, Employee Benefits including healthcare and performance incentives. Training and Development programs to enhance employee skills and keep them updated with industry standards.

Cons

Not applicable as not faced any issues yet.

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Firstsource Solutions Response
11mo
Thank you for your review! We’re glad to hear you appreciate the positive work environment, employee benefits, and training and development programs that help employees grow and stay updated. It’s great feedback to keep empowering employees while maintaining alignment with business objectives.
4.0
Aug 4, 2025

Review

Recommend
CEO approval
Business Outlook

Pros

Global Presence and Clientele first source serves a range of international clients, providing employees with exposure to global processes and industry standards. The company offers comprehensive onboarding and training, especially for freshers, making it a good starting point for those new to the BPO industry. Firstsource is known for providing relatively stable employment, especially in long-term client projects. Many employees report a supportive team environment and approachable management. Work-life balance is usually manageable, especially in non-voice or backend processes. Promotions and internal transfers are possible, particularly for those who show initiative and deliver consistent performance.

Cons

Salary increments can be modest compared to industry peers, especially at the entry and mid-levels. Some employees feel promotions don’t always bring adequate pay increases. The nature of BPO work (especially in voice processes) can be monotonous, with limited scope for creativity or skill development beyond communication and process adherence. Workload can spike significantly depending on client demands or service-level agreements, sometimes affecting work-life balance. While some locations report responsive HR teams, others mention delays or lack of clarity in addressing employee concerns. Compared to multinational competitors, Firstsource may offer fewer perks like bonuses, insurance options, or wellness programs.

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Firstsource Solutions Response
10mo
Thank you for your detailed feedback. We’re pleased to know that employees value our global presence, comprehensive onboarding, supportive work environment, and opportunities for growth through promotions and internal transfers. We appreciate your constructive suggestions regarding compensation benchmarking, clearer promotion criteria, and structured incentive programs. We also recognize the importance of reducing monotony through job rotation, cross-training, and skill development initiatives. Your insights will help us in enhancing employee engagement, ensuring competitive pay, and fostering a balanced and fulfilling work environment.
5.0
Jul 11, 2025

Post closing file review

Recommend
CEO approval
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Pros

One of the best company to work. Im work from home and they have given all necessary systems and provide training. Manager are excellent.

Cons

There is no cons I have felt so far. I have been here for 5 years and still working. So cons i have faced

5.0
Aug 6, 2025
Recommend
CEO approval
Business Outlook

Pros

Working at Firstsource has been a positive experience overall. The team environment is supportive, with friendly colleagues and approachable supervisors who make daily tasks smoother. Training is well-structured, helping new agents get comfortable quickly. Salaries are paid on time, and there are performance-based incentives that keep you motivated. The company offers job stability and opportunities to grow if you perform well. Some processes even allow flexible schedules, which helps maintain a good work-life balance.

Cons

none the work place is good

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Firstsource Solutions Response
10mo
Thank you for sharing your experience. At Firstsource, we are committed to creating a positive and supportive work environment where employees feel valued and motivated. Our structured training programs, approachable leadership, and timely salary practices ensure a smooth journey for both new and existing team members. We take pride in offering job stability, growth opportunities, and performance-based incentives, along with flexible schedules in some processes to support work-life balance. We also value employee feedback and continuously work toward enhancing recognition programs and regular feedback sessions, as we believe that small gestures of appreciation make a big difference in keeping our teams motivated and engaged.
4.0
Jul 24, 2025
Recommend
CEO approval
Business Outlook

Pros

The onboarding process is smooth and helps new hires adjust quickly . Supportive team environment , Good training process , Respectful culture , Skill Development, Carrer exposure , Timely feedback .

Cons

Limited flexibility in work shifts can affect personal commitments .

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Firstsource Solutions Response
11mo
Thank you for sharing your experience! It’s great to hear that you found the onboarding process smooth and supportive, with good training, a respectful culture, and timely feedback. These are key elements that make the transition for new hires easier and contribute to overall career development. Balancing business needs with employee well-being is always important. Activities that build team connection and make the workplace more engaging can boost morale and motivation.
Viewing 19 - 21 of 371 Reviews

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