Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 142 reviews)); "good work environment and supportive" ((in 117 reviews)); "Good work culture and learning" ((in 100 reviews)); "Work from home , good" ((in 95 reviews)); "work life balance is good" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary and night shift" ((in 184 reviews)); "Unorganized and chaotic at times pay is low" ((in 153 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews)); "communication is poor" ((in 22 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Ciudad de México , Cuautitlán

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Firstsource Solutions

Firstsource Solutions reviews about "training"

84% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Career opportunities

3.9

Work/Life balance

3.9

Senior management

3.8

Compensation and benefits

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

371 reviews

5.0

Aug 29, 2025

Great place to grow – recently promoted to Team Leader

Team leader

Recommend

CEO approval

Business Outlook

Pros

Fast-paced environment that helps you learn quickly and develop leadership skills. Recognition comes in the form of promotions and performance rewards (I was recently promoted to Team Leader). Exposure to different processes and client interactions, which keeps the work interesting. Colleagues and managers are approachable and supportive, making it easier to adapt and grow. Good platform for building both professional and personal confidence.

Cons

More structured training sessions would be helpful—especially since growth happens fast here. It would make transitions into new roles even smoother.

Firstsource Solutions Response

9mo

Thank you for sharing your feedback.We are delighted to hear that employees value the fast-paced environment, growth opportunities, and recognition through promotions and performance rewards. It’s encouraging to know that the exposure to diverse processes, supportive colleagues, and approachable managers is helping build both professional and personal confidence. We will continue investing in learning and development to ensure employees feel confident, motivated, and well-prepared as they progress in their careers.

2.0

Aug 7, 2025

Have self respect and dont work here

Customer service adviser

Recommend

CEO approval

Business Outlook

Pros

Colleagues Semi-frequent breaks although short 3 weeks initial training is quite laid back

Cons

Required to meet unrealistic goals Contradictory advise from managers Training is outdated and even trainers didn’t know how to handle most of the queries Minimum wage Unappreciative Dont reply to holiday requests Swap shifts without notice Bad managers

Firstsource Solutions Response

8mo

Thank you for sharing your feedback. We’re pleased to hear you valued your colleagues, our initial training, and regular breaks. Some roles can be fast-paced and target-driven to ensure we deliver excellent service to our clients, which is why certain processes, such as performance goals and structured training, are in place. We continuously review our training and support to help colleagues feel confident, equipped, and supported in their roles.

4.0

Sep 30, 2025

Empowering Leadership and a Collaborative Culture

Process leader

Recommend

CEO approval

Business Outlook

Pros

Pros: - Supportive management that values growth - Clear career progression opportunities - Inclusive and respectful work environment - Strong focus on employee development - Excellent team collaboration and morale

Cons

Fast-paced environment may challenge newcomers - Occasional long hours during peak periods - Need for more cross-functional training - Limited remote work flexibility in some roles

Firstsource Solutions Response

8mo

Thank you for your feedback. We’re glad to hear that you recognize the positive aspects of working with us, including opportunities for learning, career growth, supportive management, and a positive work culture. We also appreciate your observations regarding areas for improvement, such as compensation, workload, training programs, team dynamics, communication, and workplace facilities. We encourage open discussions with HR to address specific concerns, and your feedback will be shared with the relevant teams to help us continue enhancing the employee experience.

5.0

Sep 9, 2025

A great place to work and build a career

Customer service agent

Recommend

CEO approval

Business Outlook

Pros

Safe and comfortable workplace, employee friendly company culture Transparent and approachable management

Cons

Need for more structured training and development programs

Firstsource Solutions Response

8mo

Thank you for your feedback. We’re glad to hear that you value the safe and comfortable workplace, employee-friendly culture, and transparent management. We will continue exploring ways to enhance learning opportunities and incorporate employee feedback.

5.0

Sep 29, 2025

N/A

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Working at Firstsource has been a rewarding experience, especially because of the supportive work environment and approachable management. The company offers good opportunities to learn and grow, with training programs and exposure to different processes that help in building skills. The workplace culture is friendly and team-oriented, making collaboration smooth and enjoyable. And Firstsource also encourages work-life balance compared to many other companies in the BPM sector. Overall, it’s a good place to start a career, gain experience, and grow with the organization.

Cons

Working at Firstsource can be challenging because the basic salary is often lower than industry standard.

Firstsource Solutions Response

8mo

Thank you for your feedback. We’re glad to hear that you value the supportive work environment, approachable management, learning opportunities, training programs, and team-oriented culture at Firstsource. We note your observation regarding compensation, which is based on individual performance, and will continue working to ensure a fair and motivating experience for all employees.

4.0

Sep 9, 2025

Good place to learn and grow

Team leader

Recommend

CEO approval

Business Outlook

Pros

Internal promotions and expanded responsibilities Authentic and supportive mentorship Cross-training across different lines of business Access to modern, industry-relevant e-learning resources

Cons

None noticed at this point!

Firstsource Solutions Response

8mo

Thank you for your feedback. We’re glad to hear that you value internal promotions, mentorship, cross-training, and access to e-learning resources. We will continue exploring ways to enhance decision-making and teamwork across the organization.

5.0

Sep 10, 2025

Valuable Learning Experience with Leadership Opportunities

Subject matter expert (sme)

Recommend

CEO approval

Business Outlook

Pros

The organization fosters a collaborative work environment and provides ample opportunities for skill development. Leadership is supportive, and there is consistent encouragement to take initiative. Serving as SME and acting Team Leader has enhanced my leadership, communication, and problem-solving abilities. Training resources and peer support contribute positively to daily operations.

Cons

Balancing multiple responsibilities, such as SME and acting leadership roles, can be challenging at times. Recognition for additional contributions may be delayed, though it is eventually acknowledged. Shift flexibility could be better, but schedules are mostly manageable.

Firstsource Solutions Response

8mo

Thank you for your feedback. We’re glad to hear that you value the collaborative work environment, skill development opportunities, supportive leadership, and training resources. We will continue exploring ways to enhance career progression, employee growth, and acknowledgment of contributions.

5.0

Sep 16, 2025

Empowering workplace with strong leadership and growth opportunities

Team leader

Recommend

CEO approval

Business Outlook

Pros

Supportive leadership that encourages innovation and ownership Clear career progression and recognition programs Collaborative team culture with a strong sense of purpose Opportunities to work on impactful projects and process improvements

Cons

Internal communication between departments can sometimes be slow Scope for more cross-functional training and exposure

Firstsource Solutions Response

8mo

Thank you for your feedback. We’re glad to hear that you value supportive leadership, career progression, recognition programs, and collaborative team culture. We will continue exploring ways to enhance inter-departmental collaboration, mentorship programs, and employee growth opportunities.

3.0

Aug 27, 2025

A Great Place to Grow as a Leader

Team leader

Recommend

CEO approval

Business Outlook

Pros

Supportive managers and mentors who guide career growth • Strong training and learning opportunities • Positive, collaborative, and encouraging culture • Recognition for efforts and performance

Cons

Work can be challenging at times, but the support system helps balance it • Salary is on the lower side compared to market standards

Firstsource Solutions Response

9mo

Thank you for sharing your feedback.we are proud of our supportive managers and mentors who guide employees’ career growth, along with strong training programs that foster learning and skill development. Our positive and collaborative culture, coupled with recognition for efforts and performance, ensures that employees feel encouraged and valued. While work can be challenging at times, our support systems help employees manage their responsibilities effectively.

Viewing 16 - 18 of 371 Reviews

Jobs at Firstsource Solutions

Collections Representative

Bilingual call center representative - Collections (2 Days Off)

Collections call center representative (2 Days Off)

Bilingual Collections Agent (Experience Needed)

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Firstsource Solutions

Firstsource Solutions reviews about "training"

Ratings by category

Ratings by demographic groups

Reviews by job title

Great place to grow – recently promoted to Team Leader

Have self respect and dont work here

Empowering Leadership and a Collaborative Culture

A great place to work and build a career

N/A

Good place to learn and grow

Valuable Learning Experience with Leadership Opportunities

Empowering workplace with strong leadership and growth opportunities

A Great Place to Grow as a Leader

Jobs at Firstsource Solutions

Firstsource Solutions reviews FAQs

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