Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

82% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (69) , Senior Analyst (68) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Claims Examiner (54) , Customer Service Representative (CSR) (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 134 reviews)); "good work environment and supportive" ((in 120 reviews)); "Work from home and flexible shifts" ((in 93 reviews)); "Good work culture and balancing work life" ((in 91 reviews)); "work life balance is good" ((in 89 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary and increments compared to other BPOs" ((in 167 reviews)); "Unorganized and chaotic at times pay is low" ((in 162 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 44 reviews)); "No job security and communication with HR's will be very worst." ((in 36 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

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Firstsource Solutions

Firstsource Solutions reviews about "training"

83% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Career opportunities

3.9

Work/Life balance

3.9

Senior management

3.7

Compensation and benefits

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

356 reviews

5.0

Aug 29, 2025

Great place to grow – recently promoted to Team Leader

Team leader

Recommend

CEO approval

Business Outlook

Pros

Fast-paced environment that helps you learn quickly and develop leadership skills. Recognition comes in the form of promotions and performance rewards (I was recently promoted to Team Leader). Exposure to different processes and client interactions, which keeps the work interesting. Colleagues and managers are approachable and supportive, making it easier to adapt and grow. Good platform for building both professional and personal confidence.

Cons

More structured training sessions would be helpful—especially since growth happens fast here. It would make transitions into new roles even smoother.

Firstsource Solutions Response

8mo

Thank you for sharing your feedback.We are delighted to hear that employees value the fast-paced environment, growth opportunities, and recognition through promotions and performance rewards. It’s encouraging to know that the exposure to diverse processes, supportive colleagues, and approachable managers is helping build both professional and personal confidence. We will continue investing in learning and development to ensure employees feel confident, motivated, and well-prepared as they progress in their careers.

2.0

Aug 7, 2025

Have self respect and dont work here

Customer service adviser

Recommend

CEO approval

Business Outlook

Pros

Colleagues Semi-frequent breaks although short 3 weeks initial training is quite laid back

Cons

Required to meet unrealistic goals Contradictory advise from managers Training is outdated and even trainers didn’t know how to handle most of the queries Minimum wage Unappreciative Dont reply to holiday requests Swap shifts without notice Bad managers

Firstsource Solutions Response

7mo

Thank you for sharing your feedback. We’re pleased to hear you valued your colleagues, our initial training, and regular breaks. Some roles can be fast-paced and target-driven to ensure we deliver excellent service to our clients, which is why certain processes, such as performance goals and structured training, are in place. We continuously review our training and support to help colleagues feel confident, equipped, and supported in their roles.

5.0

Sep 9, 2025

A great place to work and build a career

Customer service agent

Recommend

CEO approval

Business Outlook

Pros

Safe and comfortable workplace, employee friendly company culture Transparent and approachable management

Cons

Need for more structured training and development programs

Firstsource Solutions Response

7mo

Thank you for your feedback. We’re glad to hear that you value the safe and comfortable workplace, employee-friendly culture, and transparent management. We will continue exploring ways to enhance learning opportunities and incorporate employee feedback.

5.0

Jul 25, 2025

Supportive Leadership and a great place to work and grow

Assistant manager

Recommend

CEO approval

Business Outlook

Pros

1.. Supportive and approachable management 2. Good learning opportunities, especially for freshers 3. Timely salary payments and decent payroll handling 4. Opportunities for internal movement and growth 5. Friendly and cooperative team environment 6. Decent work-life balance in some processes 7. Exposure to client interactions and real-world scenarios 8. Training sessions and onboarding support are well structured 9. Flexible shift options (process dependent) 10. Employee engagement activities and recognition programs

Cons

Long Notice periods which causes dissatifaction

Firstsource Solutions Response

10mo

Thank you for sharing your detailed feedback! It’s great to know you appreciate the supportive management, structured training, timely payroll, and the internal growth opportunities. Your positive experience with employee engagement and recognition programs is encouraging and reflects our continued focus on creating a strong work culture. These are aligned with company policy to ensure smooth transitions.

4.0

Aug 4, 2025

Review

Team executive

Recommend

CEO approval

Business Outlook

Pros

Global Presence and Clientele first source serves a range of international clients, providing employees with exposure to global processes and industry standards. The company offers comprehensive onboarding and training, especially for freshers, making it a good starting point for those new to the BPO industry. Firstsource is known for providing relatively stable employment, especially in long-term client projects. Many employees report a supportive team environment and approachable management. Work-life balance is usually manageable, especially in non-voice or backend processes. Promotions and internal transfers are possible, particularly for those who show initiative and deliver consistent performance.

Cons

Salary increments can be modest compared to industry peers, especially at the entry and mid-levels. Some employees feel promotions don’t always bring adequate pay increases. The nature of BPO work (especially in voice processes) can be monotonous, with limited scope for creativity or skill development beyond communication and process adherence. Workload can spike significantly depending on client demands or service-level agreements, sometimes affecting work-life balance. While some locations report responsive HR teams, others mention delays or lack of clarity in addressing employee concerns. Compared to multinational competitors, Firstsource may offer fewer perks like bonuses, insurance options, or wellness programs.

Firstsource Solutions Response

9mo

Thank you for your detailed feedback. We’re pleased to know that employees value our global presence, comprehensive onboarding, supportive work environment, and opportunities for growth through promotions and internal transfers. We appreciate your constructive suggestions regarding compensation benchmarking, clearer promotion criteria, and structured incentive programs. We also recognize the importance of reducing monotony through job rotation, cross-training, and skill development initiatives. Your insights will help us in enhancing employee engagement, ensuring competitive pay, and fostering a balanced and fulfilling work environment.

5.0

Aug 6, 2025

Great Place to Work with Supportive Management

Team leader

Recommend

CEO approval

Business Outlook

Pros

Good work life balance and supportive team

Cons

Lack of training and long working hours

5.0

Aug 6, 2025

Firstsource Workplace Happiness: A Culture of Care, Collaboration, and Growth

Executive team leader

Recommend

CEO approval

Business Outlook

Pros

Working at Firstsource has been a positive experience overall. The team environment is supportive, with friendly colleagues and approachable supervisors who make daily tasks smoother. Training is well-structured, helping new agents get comfortable quickly. Salaries are paid on time, and there are performance-based incentives that keep you motivated. The company offers job stability and opportunities to grow if you perform well. Some processes even allow flexible schedules, which helps maintain a good work-life balance.

Cons

none the work place is good

Firstsource Solutions Response

9mo

Thank you for sharing your experience. At Firstsource, we are committed to creating a positive and supportive work environment where employees feel valued and motivated. Our structured training programs, approachable leadership, and timely salary practices ensure a smooth journey for both new and existing team members. We take pride in offering job stability, growth opportunities, and performance-based incentives, along with flexible schedules in some processes to support work-life balance. We also value employee feedback and continuously work toward enhancing recognition programs and regular feedback sessions, as we believe that small gestures of appreciation make a big difference in keeping our teams motivated and engaged.

4.0

Jul 24, 2025

A great place to grow and learn

Customer service associate (csa)

Recommend

CEO approval

Business Outlook

Pros

The onboarding process is smooth and helps new hires adjust quickly . Supportive team environment , Good training process , Respectful culture , Skill Development, Carrer exposure , Timely feedback .

Cons

Limited flexibility in work shifts can affect personal commitments .

Firstsource Solutions Response

10mo

Thank you for sharing your experience! It’s great to hear that you found the onboarding process smooth and supportive, with good training, a respectful culture, and timely feedback. These are key elements that make the transition for new hires easier and contribute to overall career development. Balancing business needs with employee well-being is always important. Activities that build team connection and make the workplace more engaging can boost morale and motivation.

3.0

Aug 27, 2025

A Great Place to Grow as a Leader

Team leader

Recommend

CEO approval

Business Outlook

Pros

Supportive managers and mentors who guide career growth • Strong training and learning opportunities • Positive, collaborative, and encouraging culture • Recognition for efforts and performance

Cons

Work can be challenging at times, but the support system helps balance it • Salary is on the lower side compared to market standards

Firstsource Solutions Response

8mo

Thank you for sharing your feedback.we are proud of our supportive managers and mentors who guide employees’ career growth, along with strong training programs that foster learning and skill development. Our positive and collaborative culture, coupled with recognition for efforts and performance, ensures that employees feel encouraged and valued. While work can be challenging at times, our support systems help employees manage their responsibilities effectively.

Viewing 13 - 15 of 356 Reviews

Jobs at Firstsource Solutions

Collections Representative

Bilingual Collections Agent (Experience Needed)

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Firstsource Solutions

Firstsource Solutions reviews about "training"

Ratings by category

Ratings by demographic groups

Reviews by job title

Great place to grow – recently promoted to Team Leader

Have self respect and dont work here

A great place to work and build a career

Supportive Leadership and a great place to work and grow

Review

Great Place to Work with Supportive Management

Firstsource Workplace Happiness: A Culture of Care, Collaboration, and Growth

A great place to grow and learn

A Great Place to Grow as a Leader

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Firstsource Solutions reviews FAQs

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