Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Firstsource Solutions

      Engaged Employer

      Firstsource Solutions reviews about "work environment"

      84% positive business outlook

      Ratings by category

      4.2

      Diversity & inclusion

      4.1

      Career opportunities

      4.0

      Culture & values

      4.0

      Senior management

      3.9

      Work/Life balance

      3.8

      Compensation and benefits

      Ratings by demographic groups

      Reviews by job title

      378 reviews
      4.0
      Sep 1, 2023

      Good

      Senior csr
      Recommend
      CEO approval
      Business Outlook

      Pros

      It's a got a great work environment

      Cons

      Very less options to grow

      avatar
      Firstsource Solutions Response
      2y
      Thank you so much for sharing your experience with us. We take immense pride in fostering a positive work environment where employees thrive. We understand that personal and professional growth is a crucial aspect of any career, and we are committed to providing career opportunities to our employees. A vast majority of our leaders are home grown and have met their career aspirations through our Internal Mobility Program We encourage you to discuss with your Manager / HR Business partner regarding your area of interest.
      3.0
      Nov 3, 2023

      No growth

      Csa - customer service associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good work environment but no mobile phones allowed

      Cons

      No growth No breaks No phones

      avatar
      Firstsource Solutions Response
      2y
      Thank you so much for taking the time to leave us feedback ! We encourage employees to discuss with their Manager and HR regarding their career aspirations. Hope you had an opportunity to make use of the Internal Mobility Program that we have at Firstsource. It's essential for our company to strike a balance between ensuring a secure work environment and respecting employees' needs for connectivity and flexibility. Mobile phones are restricted primarily to safeguard against potential data breach. Regular breaks are incorporated as part of the schedule to provide an opportunity for employees to rest, refresh, and recharge.
      4.0
      Oct 8, 2023

      Working rotational and good benefits.

      It specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good environment and work life balance.

      Cons

      Less parking for employees. Hoping there will be more soon

      avatar
      Firstsource Solutions Response
      2y
      Thank you so much for taking the time to leave us feedback. We are dedicated to maintaining a positive work environment that prioritizes a healthy work-life balance for our valued employees. We understand the parking challenges our team faces, and we want to assure you that we're actively working on solutions to provide additional parking spaces to make their daily commutes more convenient. Our employees are the backbone of our organization, and we deeply appreciate their dedication and hard work. We remain committed to creating a supportive and accommodating work culture that allows them to thrive.
      1.0
      Jul 11, 2023

      Toxic

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Easy money to move forward

      Cons

      Very strenuous and toxic work environment

      avatar
      Firstsource Solutions Response
      2y
      Thank you so much for sharing your experience with us. We are committed to ensuring that our company operates in full compliance with all applicable laws and regulations, including the protection of employees' basic rights. We understand the importance of upholding human rights and fostering a workplace culture that respects and values each employee. We encourage any employees who have experienced or witnessed inappropriate or inhumane conditions to come forward and report their concerns to the appropriate channels within the company, such as the HR department. Creating a positive work environment is a priority for us, and we are actively working on improving our practices, policies, and employee support systems. We are committed to providing training and resources to promote a respectful and inclusive workplace where all employees can thrive.
      4.0
      Jul 4, 2023

      Good

      Service quality manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good work environment. Friendly co workers

      Cons

      no pick up cab facilities for female staffs

      avatar
      Firstsource Solutions Response
      3y
      Thank you so much for sharing your experience with us. We strive to create a positive and inclusive work environment where our employees feel safe, supported, and respected. We highly value the well-being of our staff, and we continuously seek ways to enhance their experience we are committed to addressing this concern and providing a safe commuting option for all employees. We understand the importance of transportation accessibility, particularly for female staff who may have specific safety concerns. We are actively working on implementing pick-up facilities or exploring alternative transportation solutions to ensure the safety and convenience of our female staff members. We encourage you to discuss this with your Manager and HR Manager. We will be happy to support you.
      4.0
      Jul 7, 2023

      Pros and cons

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good work environment, very helpful and supportive.

      Cons

      No flexibility on timing and difficult to work from home.

      avatar
      Firstsource Solutions Response
      3y
      Thank you for your review. We’re very happy to hear you enjoy your role and the Belfast site and that you find it a supportive place to work. We do offer some roles working from home, however, due to the nature of the work we do, it does depend on the client, and the process you are working on.
      5.0
      Sep 25, 2023

      Found my professional home here

      Assistant manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working at my current organization has been a remarkable journey for me. Truly a place where talents shine. It fosters an environment of creativity and innovation allowing every employee to unleash their full potential. I can freely express my skill. This org not only values individual contribution but also provides ample opportunities for growth. Apart from the job, its dedication to maintain a healthy work life balance. They actively promote employee well being through a range of engaging activities. They organize regular events, workshop to create stress free work environment. Finally, I am grateful for the dedicated HR team my organization. They play a crucial role in ensuring that every employee's concerns are heard and addressed promptly. Their commitment to employee well-being is evident in their swift response to inquiries and their proactive approach to resolving any issues that may arise. I appreciate the approachability of our HR team. They create a bridge between employees and management, making sure that everyone needs are met.

      Cons

      While the company is supportive of growth and has many strengths, one are for improvement where I felt could have been done in my process is On-the job training. Multiply the hands on training whenever possible to minimize to improvise their productivity. Pair new employees with experienced collogues who can mentor them and guide them through their tasks. Mentorship programs, assessments and evaluation or quizzes.

      avatar
      Firstsource Solutions Response
      2y
      Thank you so much for taking the time to leave us feedback. We're delighted that you see our company as a supportive environment for professional growth. This is one of our core values, and we're dedicated to fostering your career development. We understand the importance of effective on-the-job training. To improve this, we will actively explore opportunities to enhance the hands-on training experience in your process. This includes pairing new employees with experienced team members to facilitate learning and productivity. We encourage you to keep sharing your insights, as they contribute to the ongoing refinement of our training programs. We recognize the value of mentorship in nurturing talent. We are working on implementing mentorship programs to facilitate knowledge transfer and skill development. We aim to strike a balance that allows new employees to learn effectively while maintaining productivity levels.
      4.0
      Jul 20, 2023

      A stepping stone

      Subject matter expert (sme)
      Recommend
      CEO approval
      Business Outlook

      Pros

      A good exposure to up sales in international market.

      Cons

      Work environment could be improved

      avatar
      Firstsource Solutions Response
      2y
      Thank you so much for taking the time to leave us feedback. We are pleased to provide our employees with excellent opportunities for up sales in the international market. We value the growth and learning experiences our employees gain from such exposure. We appreciate your feedback regarding the work environment, and we are committed to making improvements. Our goal is to create a positive, supportive, and collaborative work environment that fosters creativity, productivity, and job satisfaction. We understand the importance of investing in people management skills for effective leadership and management. While certifications such as Sigma belt and Excel are valuable, we also prioritize soft skills and people management abilities in our leaders. We believe in continuous improvement, and your feedback is essential in guiding us towards positive changes. We are dedicated to creating a work environment that nurtures both professional growth and personal well-being.
      3.0
      Jul 25, 2023

      Firstsource

      Senior csa consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good for freshers, you will get to learn more things here..work environment is good.. They paid salary in covid situation even after we didn't work for 3 months

      Cons

      Salary do not expect more Incentives very very less Bonus isn't there

      avatar
      Firstsource Solutions Response
      2y
      Thank you so much for sharing your experience with us. We take pride in providing a welcoming and nurturing work environment that benefits fresher’s and are glad to know that you found the opportunity to learn and grow with us. During the challenging times of the COVID situation, we prioritized well-being of our employees and there were measures in place to ensure financial stability of our employees . We are dedicated to creating a positive and rewarding work experience for all our employees, and we are grateful to have you as part of our team. We encourage you to voice your opinions and suggestions so that we can continuously improve and provide the best possible work experience for everyone
      Viewing 55 - 57 of 378 Reviews
      Related searches: Firstsource Solutions jobs | Firstsource Solutions salaries | Firstsource Solutions benefits | Firstsource Solutions interviews
      ReviewsFirstsource Solutions reviews

      Glassdoor has 4,374 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.