Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 138 reviews)); "good work environment and supportive" ((in 125 reviews)); "Good work culture and balancing work life" ((in 101 reviews)); "Flexible working and work from home." ((in 101 reviews)); "work life balance is good" ((in 93 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 178 reviews)); "Unorganized and chaotic at times pay is low" ((in 155 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 51 reviews)); "No job security and communication with HR's will be very worst." ((in 37 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Ciudad de México , Cuautitlán

Firstsource Solutions "work environment" Reviews

5.0

Nov 29, 2023

Customer care

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Supportive diversified work environment and good opportunity to grow

Cons

Less pay, enormous amount of pressure

Firstsource Solutions Response

Thank you so much for taking the time to leave us feedback. We are thrilled to receive positive feedback about our supportive and diversified work environment. Creating an atmosphere where every team member feels valued, included, and has opportunities for growth is a top priority for us. We are dedicated to fostering a workplace culture that encourages collaboration, innovation, and continuous learning. We understand the importance of fair compensation. We will conduct a comprehensive review of our pay structures to ensure they align with industry standards and adequately reflect the value of our employees' contributions.

3.0

Dec 9, 2023

A Better company to start a career in BPO sector

Technical chat support

Recommend

CEO approval

Business Outlook

Pros

The work environment is very good

Cons

There's lots of politics inside the management

Firstsource Solutions Response

Thank you so much for taking the time to leave us feedback. We believe a positive work environment can make all the difference in employee satisfaction and productivity. We hold all employees, including management, accountable for their actions and behaviors, reinforcing the importance of integrity and professionalism in the workplace. We have open communication channels where employees feel comfortable expressing their opinions and concerns. We follow fair decision-making processes and treat all employees with respect and equity, regardless of their position or status within the company.

3.0

Nov 28, 2023

keep learning

Claim adjudicator

Recommend

CEO approval

Business Outlook

Pros

good environment and work culture

Cons

nothing to say about company

Firstsource Solutions Response

Thank you so much for taking the time to leave us feedback. Our success is not just measured by our achievements but by the strong sense of collaboration, mutual respect, and support that defines our workplace. It's the collective effort of each team member that has made a great place to work. Together, we've created an atmosphere where everyone's contributions are valued, and each individual has the opportunity to thrive and grow.

3.0

Jan 27, 2024

Good company

Senior analyst

Recommend

CEO approval

Business Outlook

Pros

Good environment to work nn employee friendly company

Cons

Slow growth to move for next positions

Firstsource Solutions Response

Thank you so much for taking the time to leave us feedback. We’re delighted to hear that you find our work environment to be positive and employee-friendly. Our updated programs are designed to provide clearer pathways for career progression and more opportunities for professional development. We have refined our performance review process to ensure it is thorough and constructive. Our aim is to provide actionable feedback that helps employees understand their strengths and areas for improvement. We understand that you have concerns about the pay structure. While we ensure that the current components of our pay structure align with industry standards,

4.0

Dec 17, 2023

Good

Quality analyst

Recommend

CEO approval

Business Outlook

Pros

Good environment to work. Fixed week offs

Cons

Pay hike is less very less.

Firstsource Solutions Response

Thank you so much for taking the time to leave us feedback. We're happy to hear that you enjoy a positive work environment with a fixed week off. We regularly reviewing our compensation policies to ensure we remain competitive.

5.0

Dec 17, 2023

Good

Engineer

Recommend

CEO approval

Business Outlook

Pros

Good environment with work life balance

Cons

Some times stress to handle the work

Firstsource Solutions Response

Thank you so much for taking the time to leave us feedback. We're delighted to hear that our employees enjoy a positive work environment with a good work-life balance. We try to maintain this balance, we understand that there may be times when work demands can be stressful. We encourage open communication and support mechanisms to help manage workload and stress effectively.

3.0

Dec 18, 2023

Good

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good environment to work, management

Cons

Nothing as such, I had a good time

4.0

Nov 6, 2023

Learning And Development Consultant at Firstsource solutions

Learning and development consultant

Recommend

CEO approval

Business Outlook

Pros

Growth Opportunities: FirstSource Solutions is a company that invests in the professional development of its employees. As a Learning and Development Consultant, I had access to various training programs and resources to enhance my skills and knowledge. The company encourages career growth and provides opportunities for internal promotions. Work-Life Balance: The company values work-life balance and generally maintains reasonable working hours. This provides a good environment for maintaining personal life and commitments alongside work. Supportive Team: I had the privilege of working with a supportive and collaborative team. Colleagues were always willing to assist and share knowledge, making it a conducive environment for personal and professional growth.

Cons

Low Compensation: The biggest downside during my time at FirstSource was the inadequate compensation. The pay for Learning and Development Consultants is below industry standards. This can be a significant drawback, especially if you have substantial financial commitments. Limited Benefits: The company's benefits package is somewhat lacking, with fewer perks compared to some of its competitors. This includes healthcare benefits and other employee perks. Resource Constraints: The company could benefit from investing in more resources for its learning and development initiatives. At times, t here were limitations in terms of tools and technology, which hindered our ability to provide the best services. In conclusion, FirstSource Solutions is a decent company to work for if you're looking for growth opportunities and a good work-life balance. However, the subpar compensation may be a significant concern for those seeking a competitive salary. While the company has its pros, there are some improvements needed to make it a more attractive option for professionals in the field of Learning and Development.

4.0

Nov 8, 2023

Experience

Graduate student

Recommend

CEO approval

Business Outlook

Pros

Good employee feedback Good work environment

Cons

Workload Shift timings Less appraisals and nto really feasible accounts given

Firstsource Solutions Response

Thank you so much for taking the time to leave us feedback. Our commitment is to create a balanced and supportive workplace that meets the needs of our team. While our shifts are rotational in nature and aligned with the business requirements, we provide additional support for teams experiencing high workloads and encourage open communication about workload challenges. Hope you were able to discuss with your Manager / HR pertaining to your shift preferences. We have a transparent performance management process and encourage our people managers to communicate performance goals and achievements to all employees.

5.0

Dec 4, 2023

Nice environment

Process associate

Recommend

CEO approval

Business Outlook

Pros

Good employee staff and work environment

Cons

Some politics happens while promotion

Firstsource Solutions Response

Thank you so much for taking the time to leave us feedback. it's truly heartening to receive positive feedback about our employees, staff, and work environment. Our success is a reflection of the dedication and excellence displayed by our employees. Our commitment is to ensure fairness, transparency, and meritocracy in all aspects of career advancement and we also encourage employees to bring forward any concerns they may have. Open communication is essential in addressing such issues and maintaining a healthy work culture.